Job Type: Only W2 and local candidates allowed (USC/GC/EADs)
Location: Tampa FL 33610
Responsibilities: • The Application Support Senior Analyst provides technical and business support for users of Applications. This includes providing quick resolutions to app issues, driving stability, efficiency, and effectiveness improvements to help us and the business succeed. • Maintains application systems that have completed the development stage and are running in the daily operations of the firm. • Manages, maintains, and supports applications and their operating environments, focusing on stability, quality, and functionality against service level expectations. • Start of day checks, continuous monitoring, and regional handover. • Monitor & Analyze applications to identify performance issues, potential risks, vulnerabilities, and security issues. • Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation. • Act as a liaison between users, interfacing internal technology groups and vendors. • Makes evaluative judgements based on analysis of information; resolves problems by identifying and selecting solutions cooperation with Development colleagues to prioritize bug fixes and support tooling requirements. • Participate in Custom solution releases, from development, testing and deployment into production. • Perform testing, upgrades & checkouts after new version releases and infrastructure updates. • Develop and maintain technical support documentation. • Drive ideas and information impacting the business positively by ensuring the quality of work provided by self and others. • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives. • Perform duties and functions as assigned in a concise and logical manner. • Operate with a limited level of direct supervision. • Ability to communicate appropriately to relevant stakeholders. • Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements. • Participate in application releases, from development, testing and deployment into production. • Engages in post implementation analysis to ensure successful system design and functionality. • Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities, and security issues; communicates impact. • Act as a liaison between users/traders, interfacing internal technology groups and vendors. • Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements. • Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information. • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives. • Acts as SME to senior stakeholders and /or other team members. • Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications: • Bachelors/University degree in computer science, information technology, or equivalent experience • 6-10 years of experience in Middleware Technologies and application Support role. • 4 plus years of experience using Open Text Documentum Suite of products, Content Server, D2, Webtop, DFC, Xplore. • 2+ years of experience and well versed with Unix/Linux, should be comfortable with scripting. • 2+ years of experience in Log Monitoring tools such as, App Dynamics, Splunk, ELK would be a plus. • Experience in installing, configuring, and supporting Documentum Suite and Imaging scanning tools like KOFAX Capture and ABBYY FRS tools. • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand. • Demonstrated analytical skills, Issue tracking and reporting using tools. • Ability to plan and organize workload. • Demonstrated analytical skills, Issue tracking and reporting using tools. • Consistently demonstrates clear and concise written and verbal communication skills • Ability to communicate appropriately to relevant stakeholder.