The IT Lead Engineer works in a highly collaborative team environment in the IT & Facilities Operations (ITFO) department within the Digital Services and Technologies (DST) division. The position is the team leader for training resources, technical consultation, and solution architecting for the Desktop Support Technicians and Help Desk Staff.
The position:
Maintains in-house technology equipment and IT assets.
Maintains and enhances the Libraries desktop environments (primarily Windows and Mac).
Participates in a cross-team infrastructure management group, and leads DSTs support for data center hardware and Windows server environments and applications.
Provides end-user support of library-wide client-server applications and troubleshoots complex technical problems (in person, by telephone, or via work orders) promptly and accurately.
Interacts with other Libraries personnel in a client-provider relationship to resolve requests and technical issues and through partnerships to execute library-wide projects. Develops, manages, and administers all aspects of the librarys desktop and public computing environments and works with other technical staff inDSTto maintain highly performative application and computing environments.
Collaborates withDSTcolleagues and works with campus partners in the Division of IT and other colleges and units IT staff.
The Libraries IT practices and solutions must align with campus and state IT policies, standards, trends, and best practices. Developing relationships and sharing knowledge with colleagues across the University are critical to this positions success. This position may represent the libraries on assigned University technical groups.
The IT Lead Engineer is expected to work independently and as a team member to analyze and solve problems and manage projects. The individual in this position will handle special projects and solve more complex technical problems escalated by the Helpdesk. Work requires initiative and judgment and is often expected to be performed with little supervision.
Candidates must be able to work in the U.S. legally; UMD Libraries will not sponsor an individual's employment or Visa.