USSPACECOM JOC IT Tech at Aleut Federal, LLC in Colorado Springs, Colorado

Job Description:

Aleut Federal, LLC


Job Category: Technology
Requisition Number: USSPA001978

Posted: April 16, 2024
Schedule: Full Time
Location: Colorado Springs, CO 80919, USA

Job Details

Description

ABOUT ALEUT FEDERAL

At Aleut Federal, we believe the company and its mission is just as important as the job you are applying for. Aleut Federal is an Alaskan Native-owned enterprise whose purpose is to support our “Shareholders,” the Unangax, the indigenous people of the Aleutian Islands of Alaska. People are at the core of everything we do. We support our Shareholders by providing excellent service and quality results to our clients, the various branches of the federal government. We engage in our local markets, so community service is embedded into our process.

Our culture nurtures the strength of our workforce through mentorship and coaching, providing opportunities for growth, and competitive benefits. We support and encourage diversity, inclusion, and accountability at every level.

The Aleut Federal motto is “We are One” because we truly believe that with one heart, one mind, and one purpose, we can accomplish our mission and be an organization anyone would be proud to be a part of.

JOC IT Technician

Aleut has an exciting opportunity to join a motivated, organized, and highly technical team in support of USSPACECOM in the Colorado Springs, CO area! Aleut is looking for experienced Cyber/IT Specialists with a robust IT background to support the United States Space Command Joint Operations Center (JOC). The JOC IT staff ensures successful daily operations, high performance and productivity, and customer satisfaction throughout three shifts to maintain 24/7 JOC operations. This position will support software functions, network connectivity/ troubleshooting, VTC operations/maintenance, user account creations, and IT issue resolution, and ensure new and updated systems are properly configured, documented, and installed. This position provides mission-critical support to space operations, deconfliction, and planning activities through collaboration with existing federal cyber centers, creates synergies that do not currently exist, centralizes command and control of space operations, and synchronizes warfighting effects to defend the information security environment. Our team will assist USSPACECOM with improving the DoD's capabilities for its Information Networks ("the DODIN") and ensuring resilient, reliable information and communication networks, providing support to Combatant Commanders across the globe, strengthening the nation's ability to withstand and counter space threats. These positions require shift work to support 24x7x365 operations.

Responsibilities:

• Perform entry-level IT administration and functions such as, user adds, moves and deletes, backup and restore, preventive maintenance, and upgrades
• Assist with the planning and coordination of software and applications upgrades and Web (SharePoint) development
• Installs, upgrades, and configures computers and peripherals including modems, printers, disk drives, memory and other system boards, keyboards, and monitors
• Provides initial assessment, research, and resolution of basic incidents and requests regarding the use of application software products and infrastructure components
• Addresses and resolves or coordinates resolution of basic and complex incidents and requests and logs all incidents and requests
• Design architectures to include the software, hardware, and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces
• Ensure systems are compatible and in compliance with the standards for open systems and DOD architectures
• Determine and identify high-level functional and technical requirements based on interactions with the user community and knowledge of the enterprise architecture
• Identify, assess, and present options for meeting the functional and technical requirements including hardware and software updates or upgrades
• Interact with project management to plan project schedules and technical direction
• Provide recommendations during the selection of development tools
• Create a positive client support experience and build relationships through deep problem understanding, ensuring timely resolution
• Monitor systems and peripheral equipment, system processing, and error listings to maintain control of hardware and software malfunctions
• Prepare Situational Awareness, incident reports, and operational update briefs
• Participate and provide input for Command exercises
• Update training plans, SOPs, and related policies, directives, and instructions related to USSPACECOM operations and procedures
• Contribute input to assessments of ongoing operations against the Commander's objectives to inform senior leadership of mission success or failure
• Review and input data from/into the help desk ticketing system via the ServiceNow tool
• Manage high-level customer complaints and provide immediate resolution
• Assist to and coordinate with the Executive Communications team
• Manage, schedule, and operate VTC activities conducted on the JOC
• Oversee issuance of IT equipment
• Oversee troubleshooting and installation of IT equipment as required
• Support VIP / Executive Staff site visits
• Support USSPACECOM exercises and schedule accordingly
• Engage relevant functional and technical teams for assistance when necessary
• Cross-train to support specific roles and surge activities
• Cross-train with the ability to support Executive Comms, CSD, and JOC functions
• Provide status reports, metrics, and trending reports to leadership
• Follow corporate policies
• Analyze the system needs of the organization
• Maintain system security on the computers and the network as a whole
• Assign and update security permissions for the system network
• Optimize and evaluate the systems regularly
• Perform necessary upgrades and repairs
• Review/reset priorities to address the client's mission and high-priority initiatives
• Build and maintain relationships with other groups to accomplish client objectives
• Perform problem-solving tasks when alerted by a user
• Able to collaboratively work with adjunct organizations that also work closely to develop/tailor the system environment
• Train or direct users on the correct use of software and hardware

Requirements:

• TS Security Clearance with eligibility for SCI
• Bachelor’s Degree in a related technical discipline or the equivalent combination of education, technical certifications, or training/work experience.
• Security+ (SEC+) CE Certification or equivalent
• At least three (3) years of government contracting, civil service, or military experience required
• Comprehensive knowledge of the principles, methods, and techniques used in VTC troubleshooting and support
• Must have experience interacting with technical and government stakeholders
• Top-notch written and interpersonal skills
• Good client management skills
• Ability to multi-task

Preferred:

• Experience with ServiceNow
• ITIL certification
• Thinklogical, DICES, and CRESTRON experience
• VTC scheduling and troubleshooting experience; Crestron Technician certification and/or Thinklogical Tech 300 certification or higher level relevant certification
• Previous experience in a 24/7 operational environment

Salary Range: $70K to $102K

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