Branch Sales & Service Manager at OMNI Community Credit Union in Kalamazoo, Michigan

Job Description:

We are looking for a full time Branch Sales & Service Manager who values great hours and pay. Pay ranges from $60,000 to $70,000/yr depending on experience and qualifications. Financial institution management experience is required.

Are you great with sales, people, and technology? Come work with us!

We offer you an award winning workplace, full benefits including excellent medical, dental, vision, 401k, education assistance plan, telemedicine service, sales incentives, and weekly pay days.

Summary: Manages, directs, and administers the operations and business development efforts of a Credit Union branch office that offers a full range of products and services to current and potential members. Directs and coordinates branch operational and sales activities including consumer lending. Maintains branch operations smoothly, efficiently, and cost effectively.

Essential Duties and Responsibilities:

• Regular attendance is an essential function of the job as well as reporting to work on time and as scheduled.
• Coordinate deposit, lending and member services functions in accordance with policies, principles, and procedures established by the Chief Operating Officer.
• Work directly with members and representatives of associated industries (i.e. SEGs) to evaluate and promote improved and expanded services in the branch area.
• Develop plans and schedules for the efficient use of materials, machines, technological equipment and employees resulting in outstanding service-delivery.
• Review costs and processes related to depositing, lending, and transaction accounts. Modify service delivery to maintain and enhance profitable operation of branch.
• Review operations of competing organizations and plan and direct sales program to develop new markets.
• Direct preparation of appropriate branch accounting records. Recommend budget to management relative to the physical, human resource, and other costs of the branch operation.
• Evaluate work of employees, conduct performance appraisals, conduct regularly scheduled coaching sessions, recommend promotions, reassignments, and related personnel functions. Provide training and assistance to employees to ensure efficient and effective delivery of member services.
• Ensure that the branch image is favorable, reflecting a sound and secure financial institution that employs prudent housekeeping procedures, safety measures, and provides a pleasant atmosphere for members, including privacy, confidentiality, and ease of use.
• Plan office practices and procedures, including staffing and functional efficiencies, to ensure member-borrowing and requests for extension of credit are efficiently processed.
• Maintain awareness of changes in the credit granting field, including government regulation, technological advancements in computerized credit granting, consumer needs and preferences, and related issues.
• Oversee strategic planning for the Branch; ensure plan complements and supports established company-wide goals.
• Establish and implement programs to meet sales, new account, and productivity goals
• Completes annual training of all required compliance regulations, including the BSA, and adheres to the regulations.
• Maintain ongoing communication with supervisor, informing him/her of all pertinent problems, irregularities, new development, changes and other important information within area of responsibility.
• Answer all telephone calls in a courteous and timely manner, and transfer calls to the appropriate personnel.
• Maintain a professional and courteous attitude with all people, including fellow team members, members, management staff, board members and outside vendors.
• Participate in Credit Union Marketing programs and campaigns.
• Responsible for quality control of consumer loans processed. Review and if necessary make corrections.
• Have a thorough knowledge of core processing system, as well as applications for insurance products, indirect lending, and other programs.
• Keep open communications and build trust with team members and members.
• Attend meetings as required.
• Pull files for review and replace as required.
• Prepare and maintain necessary reporting.
• Follow safety and security rules and regulations.
• Protect and respect credit union equipment and supplies.
• Physical presence on site is required.
• Perform other duties as directed by the Supervisor.

SUPERVISORY RESPONSIBILITIES:

Manage branch employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

PERFORMANCE STANDARDS:

Demonstrate a favorable image when representing OMNI. Display a high level of honesty, integrity, and confidentiality while exhibiting a professional demeanor.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

An Associate's degree and/or Bachelor's degree preferred. Three (3) to six (6) years

of related experience and/or training; or equivalent combination of education and

experience.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, employees, regulatory agencies, benefit providers, and others.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY:

Continuous use of judgment, reasoning, patience and negotiation. Frequent use of

initiative, ingenuity and creativity. Frequent problem-solving. In certain circumstances,

problem resolution may require considerable diplomacy while dealing with difficult

people.

CERTIFICATES, LICENSE, REGISTRATIONS:

Bondability

NMLS Registration

OTHER SKILLS and ABILITIES:

Personal computer applications knowledge and skills to include Microsoft Office. Ability to create an atmosphere that promotes teamwork, collaboration and initiative.

Must be good with detail and numbers and have good organizational and

interpersonal skills. Knowledge of loan servicing functions including document

processing, title and insurance products.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

WORK ENVIRONMENT:

All essential functions are performed in an office setting. Temperatures in the climate-

controlled offices may fluctuate. Work area is sometimes noisy due to multiple member

transactions. The noise level in the work environment is considered moderate.

Team member may not be able to easily leave work area unless for a scheduled break.

Due to the nature of our business, there is a risk of exposure to potentially hazardous

conditions.

MENTAL DEMANDS:

The mental characteristics necessary to competently perform this job include the frequent need to write or type, and the continuous need to be resourceful, persuasive and creative in all aspects of the loan documentation. In addition, the job holder requires imagination, concentration and negotiating skills to be successful in performing the job duties as well as a high aptitude for technology.

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