Customer Success / Data Analytics Intern at IDC in Needham, Massachusetts

Job Description:

IDC

Customer Success / Data Analytics Intern

US-MA-Needham

Job ID: 2024-5337
Type: Intern (Full Time)
# of Openings: 1
Category: Customer Success/Experience
IDC

Overview

Launch your career at IDC, the world's most recognized leader in technology market research and join an exciting, fast-paced environment!

We are currently seeking a motivated and enthusiastic Customer Success/Data Analytics Intern to join our team for a comprehensive, 10-week paid summer internship program. This internship offers a unique opportunity to gain hands-on experience in the field of Customer Success and Data Analytics. Under the guidance of experienced professionals, the Customer Success/Data Analytics Intern will have the opportunity to learn about various aspects of the customer success process.

Specific projects that the Customer Success/Data Analytics Intern will work on:

• Renewal Initiative – help design a product renewal tracking and prediction program at IDC
• Identify and report data inconsistencies in various data sources and databases at IDC to ensure more accurate models and insights
• Correlation analysis of NPS with Renewals and Account Activity
• Account Health Metrics – evaluate current logistic regression models and recommend alternate models to improve accuracy
  

As a leader in our field, IDC is constantly seeking talented individuals to join our team and contribute to our success.

Join us this summer and gain valuable experience that will set you up for success in a Customer Success or Data Analytics career!

This role is ideally based in IDC’s Needham, MA headquarters with a hybrid work schedule. We will also consider qualified candidates in approved remote locations.

Why IDC?

IDC is the most respected global technology market research firm. We are changing the way the world thinks about the impact of technology on business and society. Our people, data, and analytics create global technology insights that accelerate customer success. IDC has been recognized for four consecutive years (2020, 2021, 2022, 2023) by the IIAR as the Analyst Firm of the Year which is one of the highest accolades for the technology market research industry. IDC is a dynamic and innovative research, data, and events company at the forefront of guiding the global technology market ecosystem. We are dedicated to delivering leading solutions that empower businesses to make better decisions and thrive in the digital-first age.

Responsibilities

• Use statistical techniques to uncover customers behavior patterns, purchase decisions, loyalty drivers, predict customer health, etc.
• Interpret complex data and analysis into clear and actionable insights
• Develop reports, and data visualizations related to business performance
• Collaborate closely with IT, sales, marketing, and product teams as necessary

Qualifications

• Currently enrolled in a Bachelor's degree program, preferably in Data Analytics, Data Science, Statistics, Mathematics or a related field
• Strong written and verbal communication skills
• Excellent interpersonal skills
• Proactive and results-oriented attitude
• Ability to work independently and as part of a team
• Strong Excel and SQL skills required (macros, master pivot tables, VLOOKUP, etc.),
• Proficiency in Microsoft Power BI
• Proficiency in Microsoft PowerPoint
• Python/R/SAS skills desirable
• Ability to apply statistical techniques such as correlation and regression
• Excellent analytical and problem-solving skills
• Demonstrated intellectual curiosity and ability to learn quickly; high levels of self-motivation and attention to detail
  
  

About IDC: International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. More than 1,100 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries worldwide. For 50 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and events company.

IDC is an Equal Opportunity Employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, handicap, race, color, religion, gender, gender identity and expression, ancestry, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or other categories protected by law.

Curious as to what it is like to be an intern at IDC? Check out this video!

PI239660869

Apply Now