Financial Coordinator at Augusta University in Augusta, Georgia

Job Description:

Financial Coordinator




Job ID: 264918

Location: Augusta University

Full/Part Time: Full Time

Regular/Temporary:



*







About Us


Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today.


Our mission and values make Augusta University an institution like no other. We are part of the University System of Georgia.



Location


Augusta University


Our Health Sciences Campus:


1120 15th Street, Augusta, GA 30912


Our Summerville Campus:


2500 Walton Way, Augusta, GA 30904



College/Department Information


The Dental College of Georgia at Augusta University, we provide dental education to the next generation of professionals by offering hands-on education through innovative research, patient care, and service. Join other dental providers to improve the oral health of Georgia and beyond. The DCG was founded to provide the people of Georgia with quality dental care by educating students in dentistry. As a patient, you have the option to receive treatment in one of our three different practice models consisting of student clinics, resident care, or in the faculty practice. All dental treatments can be completed by the specialists in our facility. We also serve patients in more than 20 clinics across Georgia.



Job Summary


Responsible for presenting payment options for proposed treatment plans and organizing the creation of Budget Plans for long-term treatment for the Business Office. Responsible for reviewing existing patient accounts for changes in treatment and correction in charges. Request pre-treatment estimates and insurance benefits payable for proposed treatment that will be on a Budget Plan. Responsible for reviewing daily scheduled appointments for patients needing Budget Plan or payment arrangements for treatment. Ensure appropriate down payments are made for proposed treatment. Coordinate with clinics to ensure accuracy of treatment, changes in treatment, and amend applicable Budget Plans as needed. Report delinquent accounts to appropriate department or collection agency as necessary. Responsible for daily reconciliation of payments made to DCG for deposit.



Responsibilities


The responsibilities include, but are not limited to:



Budget plans



Prepare and present Budget Plans or payment options for proposed treatment plans to patients ensuring that the patient is fully educated regarding the options available in an effort to increase acceptance of treatment. Collect insurance information, multiple treatment plans from various providers or departments and organize the information for the presentation of available payment options for the patient. This will include explaining or discussing in detail, the patient's current balance if applicable, and the fees for proposed procedures, phases of treatment, applicable insurance benefits and policies for payment at The Dental College of Georgia with the patient, dental student, resident, faculty member, or other staff.



Review of patient accounts



Responsible for reviewing patient accounts for accuracy of charges, changes in treatment plans, and current Budget Plan status to ensure that the patient is fully aware of applied charges and future financial obligations. Coordinate with multiple departments corrections or updates on procedures charged to the account. Responsible for requesting needed adjustments, deletions and corrections for the Clinical Support Manager to ensure account accuracy.



Daily reports



Responsible for running and reviewing daily reports of scheduled appointments for required up-front payments and preparation of needed Budget Plans.



Prepare and process patient refunds



Prepare and process patient refunds for all accounts. Review each account for charge accuracy and treatment completion. Determine the appropriate amount and forward the request to the Director of Clinical Business Affairs for approval. Apply the needed adjustment and forward the refund to the patient.



Documentation and information collection



Responsible for documenting all courses of action, gathering and collecting all applicable information, and properly documenting the account in the computer system. Responsible for applying the applicable alert note for payments required prior to treatment. Responsible for notifying providers of patient down payments and delinquencies.



Delinquent accounts



Report delinquent payments to the Clinical Support Manager. Coordinate with the patient to make payment arrangements or adjustments to ensure payment is received and treatment will continue.



Adjustments



Responsible for documenting and making appropriate adjustments on patient accounts upon notification of bankruptcy cases.



Preparation



Responsible for the daily preparation and submission of Deposits of payments received to the DCG Business Office.



Other duties



Perform other duties as assigned.



Required Qualifications



Educational Requirements



Associate's degree from an accredited college or university in business or related field plus two years of related experience including experience in dental/medical office.



Preferred Qualifications



Preferred Educational Qualifications



Extensive customer service experience/training


Previous front office experience in a multi-provider dental practice and in counseling patients with financial issues


Knowledge of dental procedures and terminology


Ability to speak Spanish is a plus



Knowledge, Skills, & Abilities



ABILITIES



Excellent customer service and presentation skills


Excellent interpersonal, written and verbal communication skills


Ability to work both independently and as a team player


Strong organizational skills with an ability to effectively prioritize workload


Meticulously accurate with excellent problem solving skills


Ability to produce acceptable work volume and effectively meet established deadlines


Computer proficient (Excel and Word)


Ability to maintain confidentiality



Shift/Salary/Benefits


Shift: Days/M-F


Pay Grade: 10


Salary: Minimum $15.00/hour- Midpoint $17.02/hour


Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position


Recruitment Period: 10/19/23 - Until Filled


Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.


Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.


Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!



Conditions of Employment


All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.


If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.


All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.



Credit Check


This position will require the acquisition of a P-Card and/or handle cash, credit or other sensitive information and will require a satisfactory Consumer Credit check as a condition of employment.



Other Information


This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."


Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.



Equal Employment Opportunity


Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.



How To Apply


Consider applying with us today!



https://www.augusta.edu/hr/jobs/



Select University Faculty & Staff > External Applicants if you are a candidate from outside the university


Select University Faculty & Staff > Internal Applicants if you are a current university employee


If you need further assistance, please contact us at 706-721-9365




To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=264918&PostingSeq=1

















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