System Application Administrator at Texas Southern University in Houston, Texas

Job Description:

Security Sensitive Position?:

Yes

8:00 AM - 5:00 PM M-F

TSU202940

System Application Administrator

N/A

Responsible for monitoring and maintenance of Software, and equipment within numerous enterprise datacenters campus-wide, and is responsible for deploying and maintaining technology solutions. Requires full understanding of enterprise systems so they can take proactive steps to ensure system security, reliability and performance. In addition, a strong commitment to achieving the team's goals through constant communication and continuous improvement is essential to success in this organization.

• Document, track and monitor problems using internal ticketing system to ensure timely resolution and in turn, document accurately for future reference.


• Serve as an escalation and primary contact for issues specifically pertaining to University's Transaction Systems, Point of Sale (POS) System, Integrated Card System, and various integration points.


• Support Enterprise Resource Planning (ERP) - Banner that interacts with University's Transaction Systems.


• Support various Third-Party Applications catering to Housing, Food Service, Student Success, Et. Cetera.


• Provide technical support for University Event Management Systems.


• Provide integrated support for the Police Department, and subsequent Security Systems.


• Maintain hardware and software inventory systems to ensure accurate inventory records.


• Perform other job-related duties as assigned.

1.0

Commensurate with experience.

Bachelor's Degree is required.

Certifications in Point of Sales software/hardware.

Knowledge of:

• Federal, State, Local, and County laws.


• Policies, procedures, and practices.


• Specialized practices, equipment and procedures.


• Microsoft's 2008/2012 Server OS platforms with DNS, DHCP, Group Policy, and Active Directory.


• Mobility equipment, including smartphone and tablet devices


• Transactional Software Systems such as Transact, Quadpoint/Back Office, TSE Software Environment, etc.


• Other job-related software and systems.


• Microsoft Office Professional or similar applications.

• Detail oriented.


• Effective customer service.


• Problem-solving and decision-making.


• Technical problems.


• Multitasking and time management.


• Both verbal and written communication.

• Analyze and research for solutions.


• Troubleshoot.

Seven (7) years of job-related hands-on support experience. Must have Apple and PC hardware and software troubleshooting experience in a creative environment. Some experience with PBX or VOIP phone systems required.

• Routine office environment.


• Sitting or standing in one location much of the time.


• Some stooping, lifting or carrying objects light weight may be required.


• Use of video display terminal.

It is the policy of Texas Southern University to provide a work environment that is free from discrimination for all persons regardless of race, color, religion, sex, age, national origin, individuals with disability, sexual orientation, or protected veteran status in its programs, activities, admissions or employment policies. This policy of equal opportunity is strictly observed in all University employment-related activities such as advertising, recruiting, interviewing, testing, employment training, compensation, promotion, termination, and employment benefits. This policy expressly prohibits harassment and discrimination in employment based on race, color, religion, gender, gender identity, genetic history, national origin, individuals with disability, age, citizenship status, or protected veteran status. This policy shall be adhered to in accordance with the provisions of all applicable federal, state and local laws, including, but not limited to, Title VII of the Civil Rights Act.




Manual of Administrative Policies and Procedures

Yes

Open to all applicants.