Distribution Study Associate at Thermo Fisher Scientific in Memphis, Tennessee

Job Description:

Job Description




Distribution Study Associate



When you are part of the team at Thermo Fisher Scientific, you will do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have a real-world impact, and you will be supported in achieving your career goals.



Location / Division Specific Information


The Thermo Fisher Scientific Memphis site is part of the PSG-CTD Division. It is a multi-product and multi-client biopharmaceutical site supporting Clinical Ancillary Management (CAM). We provide storage and order fulfillment of commercial and commercial-free pharmaceutical products for our clients. We have capabilities to support and store products that require cold chain and ambient processing.



How will you make an impact?


As a Distribution Study Associate, you will be responsible for daily operations coordinating shipments from start to finish, and offering exceptional customer service skills. The Distribution Study Associate will partner with internal and external clients, agents, and vendors regarding all aspects of CAM shipments. These duties will be performed according to established safety, security, and quality guidelines in our cGDP and GMP (Good Manufacturing Practices) facility.



What will you do?

• Applies Good Manufacturing Principles in all areas of responsibility.


• Deciphers customer requests and enters into the Global Project Management (GPM) System.


• Accurately enters data in GPM and verifies other DSA's work within the system or any other WMS.


• Contacts both internal and external clients with issues that may arise and answers general questions regarding shipments.


• Responsible for timely order entry and delivery of clinical study materials and clinical supplies to distribution facilities, customer affiliates, and/or investigator sites globally.


• Identifies discrepancies as they arise and uses problem-solving abilities. Reports reasons for discrepancies to Supervisor.


• Ability to respond to and/or communicate using emails or other software on a professional and on a timely manner.


• Tracks non-executable order issues


• Serves as a troubleshooter and resolves problems inherent in order processing issues. Seeks advice/input on more complex problems.


• Interacts with cross-functional support teams (Client Services, Distribution, QA, IT etc.).


• Recognizes strategic opportunities for process improvement within the Logistics group.


• Establishes clear timelines for accomplishing goals.


• Independently solves routine problems/issues. Seeks advice/input on more complex problems.


• Participate, lead, and drive Continuous Improvement - PPI (Practical Process Improvement) events by encouraging employees to enter JDIs (Just Do Its) and perform Gemba's


• Demonstrates and promotes the company vision of the 4 I's: Integrity, Intensity, Innovation and Involvement.


• Conducts all activities safely and efficiently.


• Learn, adapt, and train on new concepts.


• Other duties may be assigned to meet business needs.

• High school diploma or GED required, associate degree or higher preferred


• Or college credentials

• 2+ years of customer service/data entry experience

• Computer proficiency


• Maintain a high level of accuracy and attention to detail


• Experience in WMS


• Strong sense of urgency


• Effective verbal and written communication skills


• Ability to wear PPE as required


• Proficient in Microsoft Office


• Critical thinker and possess problem solver abilities


• Ability to lift up to 50lbs


• Walk and stand up to 6 hours at a time


• Willing to work overtime and weekends as needed