We are seeking an IT Coordinator to support our corporate IT functions. A great attitude, and the ability to learn quickly and adapt in a fast-paced environment, is key.
Responsibilities:
Typical duties include installing, maintaining, and administering desktop computer systems and associated peripherals including printers, monitors, switchboxes, business application software, and various operating systems.
Provide configuration and user support for Windows machines
Install desktops, portable computers, peripherals, and software products for networked, classified, and unclassified, and standalone environments.
Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.
Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software.
Analyze and assess customer service requests and provide prompt technical solutions.
Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.
Identify and document areas for process improvements.
Contact and effectively communicate with users by telephone, electronic communications, or in person.
Prepare equipment for reuse or surplus of property actions.
Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.
Qualifications:
Associate or bachelor's degree in computer science, Information Technology, System Administration, or a closely related field, or equivalent experience required.
5-7 years of database, network administration, or system administration experience
System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus.
Working knowledge of virtualization, VMWare, or equivalent
Strong knowledge of systems and networking software, hardware, and networking protocols
Experience with scripting and automation tools
A proven track record of developing and implementing IT strategy and plans.
Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company
Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.