Front-line technical support or related service experience
Must possess experience with VoIP Telephony technologies
Must have experience working with ITSM system, such as Remedy
High energy and motivated individual with prior work experience in ITIL based culture
Experience supporting customers, working with a wide array of individuals from ends users to customer's business executives
Must demonstrate interpersonal skills necessary to work within a team environment and communicate effectively across a variety of geographically dispersed resource
Experience with VoIP PBX administration (ex Avaya Unified Communications, Cisco CUCM, etc.)
Requirements
Someone with methodical troubleshooting skills
Front-line technical support or related service experience
Must possess experience with VoIP Telephony technologies
Must have experience working with ITSM system, such as Remedy
High energy and motivated individual with prior work experience in ITIL based culture
Experience supporting customers, working with a wide array of individuals from ends users to customer's business executives
Must demonstrate interpersonal skills necessary to work within a team environment and communicate effectively across a variety of geographically dispersed resource
Experience with VoIP PBX administration (ex Avaya Unified Communications, Cisco CUCM, etc.)