Pay Range: 17.00 - $22.22/hour JOB CULTURE The Masonic Homes of California are committed to a culture of Leadership. Our culture is to provide superior service to members, residents and staff through a sound and progressive model of service and care which aligns our mission, vision and operations. We demonstrate excellence in core services and place value on high quality job performance, professional development, effective time management, budget management, workplace safety and resident/employee satisfaction. We are dedicated to disciplined innovation and continuous quality improvement - we are a learning company. We are committed to sharing our knowledge and being an organization that attracts the best and brightest talent. We are team-oriented, caring and honest.
Job Summary The Receptionist is responsible for providing a friendly, warm, efficient, professional and reliable "front desk/concierge" service to our residents, their families, employees and friends of the Masonic Homes of California while also ensuring the safety and protection of our residents, employees and the Home's property within established policies and procedures. Uphold the Communication Department/Concierge service theme.
Essential Functions Front Desk/Concierge
Project a professional appearance: well-groomed, appropriately dressed
Maintain a professional workspace: well-organized, lack of clutter, etc
Monitors safety devices, namely fire monitoring equipment, boiler and smoke detector alarms. In responding to an alarm, contacts the appropriate personnel and performs acts consistent with established Communication policies & procedures
Greet and direct visitors in a friendly and helpful manner
Answer all incoming calls to the Masonic Home of CA standard
Directs incoming calls and messages to appropriate staff or resident
Assist residents with outgoing calls
Demonstrate multi-tasking abilities in telephone operation
Record accurate messages
Maintain stock of paper and other office supplies
Knowledge and understanding of role in emergency situation
Maintain a current file/listing of residents by name and room number, emergency phone numbers of on-call staff, department extensions, key personnel, etc
Label newspapers for residents and staff for daily distribution
Assist in general clerical and administrative functions as required
Receive, coordinate, and distribute all mail and deliveries
Maintain pertinent key and residents' status logs, issue keys according to established procedures. Maintain accountability for keys
Initiates a Notification of Temporary Absence form for residents who wish to leave the facility overnight
Reports equipment malfunctions and breakdowns as soon as possible
Remains at the Communication Center until relief for breaks, meal periods and end of shift arrives
Maintains good working relationship with co-workers
Provide back-up support for other departments as appropriate
Regular attendance
Maintain cash boxes (4).Sell meal tickets to employee and provide volunteers with free meal tickets
Collect cash for postage for outgoing mail
Collect cash when making copies for residents
Maintain petty cash
Generate POS receipts and does month end closing of POS
Provide backup assistance for Medical Billings' essential functions
Transitions
Assist Transitions Coordinator with general clerical transitions functions
Generate brochure request from emails and inquiry tracking forms
Collating and copy transitions documents
Administration
Assist Administration with administrative duties
Performs general office duties during low volume periods to include sorting, collating, copying and data entry
Financial Management
Maintain cash boxes (4).Sell meal tickets to employee and provide volunteers with free meal tickets
Collect cash for postage for outgoing mail
Collect cash when making copies for residents
Maintain petty cash
Generate POS receipts and does month end closing of POS
Provide backup assistance for Medical Billings' essential functions
Requirements SKILLS, ABILITIES AND EXPERIENCE
1 year experience on Multi-line Telephone Console (preferable but not required)
Knowledge of computers, internet, and software applications including Windows 3.0 or 7.0 and Microsoft Office programs
Skilled in building relationships with residents, staff, and family members
Must be able to work under stress and to relate to aging persons
Must have a pleasant disposition at all times
Awareness of "Concierge Services"
Educational Requirements/Licenses/Certificates Any combination of education and experience that would provide the necessary knowledge and abilities listed, typically:
High School Diploma or equivalent
Benefits At Masonic Homes, we are looking for team members who would like to combine their passion for helping people, good communication skills, decision-making skills, and great ethical standards with the opportunities to advance your career.
In return for your skills, you will be offered:
A work environment focused on teamwork and support
Excellent health, wage replacement and other benefits for you and your family's well-being
A generous contribution to a 401K plan whether or not you participate, and an additional contribution from the company when you participate in the plan
Investment in your growth through Tuition Reimbursement