Customer Account Lifecycle Analyst - Cary or Malvern at Siemens Medical Solutions USA, Inc. in Cary, North Carolina

Job Description:

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.


At Siemens Healthineers, We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as a Customer Account Lifecycle Analyst.



Residing in the Customer Finance Organization, the Customer Account Lifecycle Analyst manages a territory's or group of customers' asset records for the lifecycle of the contract and/or T&M service events to ensure maximum revenue recognition and customer satisfaction.


We are seeking professionals with project management and process improvement skills to passionately own their client groups and strive for accuracy and continuous improvement with how contracts and T&M events are managed - with both the internal processes and the client relationships.


The successful candidate must understand basic finance and accounting principles to understand the impact of how contracts are administered.


Digitalization is increasingly transforming the way our customer contracts are administered, with robotic process automation (RPA) streamlining operations, interpreting applications for processing transactions, manipulating data, triggering responses, and communicating with other digital systems. While this position does not require the ability to program robotic processes, it requires an understanding of how RPA's work to be able to analyze and problem-solve system performance.



This is a hybrid position in our Cary, NC or Malvern, PA office.




Our global team: We are a team of more than 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.



Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers .



This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Account Lifecycle Analyst, you will be responsible for:

• Owning the order-to-invoice relationship with external customers for asset, service contract and T&M events.


• In conjunction with the RPA processes, identify gaps/inefficiencies in the RPA solution; apply structured problem-solving techniques to drive process solutions and improvements.


• Monitoring, tracking, and reporting RPA performance for continuous improvement.


• Analyzing data and formulating findings in PowerBI dashboards to drive process improvement.


• Partnering with Quality team to identify adverse trends and systemic issues to ensure accurate root-cause analysis.


• Conducting and supporting problem research using CAPA processes and RCCA (Root Cause & Corrective Action) tools and methodologies.


• Leading improvement projects within the organization.


• Participating in roll-out, training and communication of process improvements and projects.


• Writing detailed business requirements documents.


• Executing Proof of Concept (PoCs) and Proof of Value (POVs).


• Identifying and applying innovative technical solutions to perform mass updates of contracts, service agreements, asset data, etc.


• Building relationships with internal customers such as Sales Reps, Regional Service Managers; Performance Controlling; Service and Sales Executives to effectively manage assigned territory.


• Interactions will be with both country and global colleagues.


• Collaborating with Collections department as needed to facilitate payment from customers for disputed invoices.


• Developing solid understanding of IT landscape and ability to comprehend/translate IT infrastructure.


• Understand IFRS rules and research booking activity to determine appropriate action to resolve discrepancies.


• Ensure accuracy of books and records.

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers:

• We will consider all levels of experience for these positions.


• Experience with business process improvement, digitalization, or similar functions.


• Demonstrated analytical skills, with ability to apply problem solving techniques, creativity, and critical thinking to drive continuous improvement.


• Demonstrated understanding of basic accounting and finance principles.


• Ability to work with business analytics tools, conduct data analysis and recommend solutions.


• Ability to evaluate and support implementation of new tools.


• Proven ability to manage projects/tasks to ensure timely delivery with high quality results.


• Adaptable to change and work well within a team environment.

Required skills to have for the success of this role:

• BS/BA in business or related fields.


• Proficient with MS Office tools (Excel required; PowerApps preferred).


• Strong interpersonal skills.


• Demonstrated ownership and accountability.


• Ability to work with all levels of the organization.


• Strong change management capability•

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.


If you want to join us in transforming the way healthcare is delivered, visit our career site at https://jobs.siemens-healthineers.com/careers


If you wish to find out more about the specific division before applying, please visit: https://usa.healthcare.siemens.com/about .



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As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.



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