Prodapt has a singular focus on the Connectedness vertical. We partner with the leading creators of our hyper-connected world. Prodapt's customers range from telecom operators, digital / multi-service providers (D/MSPs), technology and digital platform companies in the business of connectedness. Prodapt's customers today help more than a billion people, and five billion devices stay connected.
We are opening a new office in Richardson, TX and looking to hire a team of Contact Center Agents to work onsite. Hours of operation will be 7:00 AM - 7:00 PM and hours will vary based on business needs. Seeking energetic individuals that are passionate about retaining customers and providing top notch customer service.
Roles & Responsibilities:
Be an active part of our contact center team providing the highest quality service to external and internal customers.
Leverage internal systems to quickly access account history and customer notes from any previous interactions.
Use active listening skills to understand and engage with customers.
De-escalate situations involving dissatisfied customers, offering assistance and support with a smile.
Will need to determine potential issues and follow internal processes to work towards a resolution.
Interact with other departments to attain company service objectives.
Keep up to date with the current offerings and promotions that can be leveraged to retain customers.
Must be able to work under pressure, handle stress and accept criticism while always maintaining high level of professionalism.
Must possess good judgment, and provide accurate, satisfactory answers to customers as appropriate based on their needs.
Document actions taken properly in ticket or contact record as appropriate to ensure call was routed properly, trouble corrected, commitment met, and closed properly.
Perform other duties as assigned.
Job Qualifications:
At least 3+ year(s) working in contact center.
Experience working in customer retention or inside sales highly desired.
Typing, keyboard and computer skills required.
Excellent verbal and written communication skills.
Strong analytical, problem solving and multitasking skills.
Ability to work independently.
Must be able to sit for entire shift and work at a computer for extended periods of time.
Scheduling flexibility required, including days, evenings, weekends, and Holidays.
Must be willing to work overtime and extra hours during emergencies.
Strong organizational skills.
PC literacy in windows-based applications.
High School graduate or equivalent, college degree desirable.
We offer a comprehensive suite of benefits to our full-time employees including medical coverage, dental & vision insurance, Life & Disability insurance, 401k with employer match, paid holidays, PTO, Gym & Wellness reimbursement etc.