Our client is leading the industry with their Home Healthcare technology transformation. Through their Software as a Service (SaaS) product they connect patients, caregivers, health organizations, and states like never before. You can be a part of the team to help steer their technical support teams towards excellence! As the supervisor, you'll mold, inspire, and inspire up to 10 customer care representatives, ensuring they perform at optimal levels and raise the bar on customer service and success. Let's redefine homecare together!
Requirements
Must have experience working within a SaaS (software as a service) environment and if you have healthcare that is a plus
A minimum of 3 years leading a technical support team and providing examples of leading teams using metrics, KPI's, and SLA's
Experience using ticketing systems, remote plug-ins, CRM, and other software platforms Salesforce is a plus
Benefits
Our client offers a generous benefit package which includes Medical, Dental, Vision, 401K, Disability, HSA, PTO and more!