CIE Automotive is a supplier of components and sub-assemblies for the global automotive market, basing its actions on the use of complementary technologies and various associated processes. Through Dominion, CIE Automotive offers multi-services and solutions that seek to maximize the efficiency of production processes through innovation. In both projects we are growing sustainably and profitably to position ourselves as the benchmark partner by satisfying our customers with comprehensive, innovative and competitive solutions with high added value.
CIE-Century Plastics, a division of the global enterprise CIE Automotive, is seeking a talented Customer Service Representative to join our team.
Primary Purpose:
Process incoming customer releases, both manually and electronically to provide accurate, valid and complete information into the MRP system. Will act as a liaison between the company and our customers resolving emerging issues timely and efficiently. The ideal candidate will possess the following qualities and skills:
Essential Functions: • Daily communication with customers via phone and email. • Establish and maintain EDI connection within AIM utilizing direct connect or • Trading Partners such as GXS or Covisint. • Customer setup in AIM - Item Master, Destination, Control Source, Ship Codes. • Entry and maintenance of blanket order and spot buy orders. • ACCUM discrepancy reconciliation. • Monitor AIM EDI Mailbox for errors and make necessary corrections. • Monitor daily and update customer portals for FCA, GM, CNH, Ford, Tesla, • General Dynamics, GSX and Covisint. • Process daily 810 transactions for FCA. • Process sequenced shippers from sequence location into OEM. • Process 3rd Party Shipper application in AIM and verify data for completeness.
Qualifications:
• 3 years experience in a high volume, tier 1 automotive environment. • Thorough understanding of 862 and 830 EDI transaction sets. • Ability to work independently. • Strong Written and Verbal Communication Skills. • Proficient in Microsoft Office and AIM Vision MRP system.
Physical Requirements: • Employee must have the ability to lift up to 35 pounds. • Employee will be required to work in an office environment, however, may be required to walk manufacturing or warehouse areas.