Customer Service Representative - Customer facing roles, high volume of calls, first contact with customers.
In this position, employee provides customers with quality and service that is consistent with established claims management standards. Key responsibilities includes, but not limited to, prompt contact, timely assessment of issues. Adhere to established management standards to produce claim files that reflect accuracy, timeliness, efficiency and distinctive customer service.
Education & Experience:
A High School diploma is required
College degree is preferred
1+ year experience in customer facing, financial, or service-oriented position
Knowledge & Skills:
Excellent organization and time management skills
Good communications skills (verbal and written) with the ability to influence and negotiate
Strong customer awareness, emotional intelligence, advocacy and ability to cultivate a strong relationship with customers
Flexibility in work schedule and willingness to work in a fast-paced environment
Start Date: May 13th
End Date: Sept 27th
Shift: Mon-Fri day shift
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.