The schedule for this position is 10 am to 7 pm ET.
Are you a problem solver with a passion for tackling the complex issues that the transportation and logistics sector often brings? Join our Managed Logistics Team and find purpose in the day-to-day practices of getting our customer's freight from point A to B.
Logistics Support Representatives are responsible for the daily support of contracted clients to drive customer satisfaction and retention by way of freight operations support freight tactics. In this role, you'll execute on the frontline service that BlueGrace provides, therefore getting finished goods to store shelves, raw materials to manufacturers, medical equipment to hospitals, and more!
The objective is to produce high quality visibility through customer reports, to provide timely responses and case resolution for customers, and to provide exceptional freight operations support. The typical freight services include shipment creation, editing, tracking, document delivery, daily reporting, and professional communication to both customers and carriers.
What does a typical day look like?
Serving inbound customer requests from designated high freight spend accounts
Communicating with carriers on behalf of the customers
Answering phones and responding to emails
Proactively tracking shipments and recommending solutions for delayed shipments
Identify the best transit solution based on the specific shipment requirements
Building strong relationships with customers
Develop and Maintain relationships with local terminals in efforts to reduce service failures
Scheduling pickups and delivery appointments
Active communication with Operations Manager regarding all potential services gaps or opportunities for process improvement
Following up on all unconfirmed or rejected pickup requests
Maintain detailed and organized documentation of all service failures
What are we seeking?
Minimum of 6 months of Transportation Experience or degree in Supply Chain/Logistics
Superior Customer Service skills including the ability to recognize the needs of the customer and effectively address those needs through active communication
Experience working in a CRM and TMS system a perk
Excellent written and verbal communication
Ability to calculate percentages, formulas and use spatial reasoning
Proficient in Excel
What's in it for you?
Medical, Dental, Vision, Long/Short term disability, life insurance options available
401k
An award-winning culture with unique perks, including Monthly Lunch & Learns, "Thank You" Lunch Provided each Friday, DEI Program