Job Description:
The ideal candidate is responsible for managing all aspects of the customer service department and lead generation process.
Responsibilities
- Providing leadership communications to the customer service department
- Training and developing new and existing customer service team members
- Monitoring and reporting on KPIs to drive sales
- Managing Return Merchandise Authorizations (RMAs) and sales orders
- Maintaining a program to understand the root cause of product failures
- Updating pricing on company website and customer database
- Establishing performance benchmarks and hold team to those goals
- Resolving customer conflicts and handle escalation procedures
Qualifications
- Bachelor's degree or equivalent experience
- 3+ years' of customer service
- Excellent written and verbal communication skills
- Strong experience with systems and CRM skills