Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.
Position Summary: Builds rapport and serves customers by providing product and service information; accurately processes customer orders in a timely manner; and resolves product and service problems by performing the following duties:
Essential Duties and Responsibilities:
Assist customers by phone or in person; build a rapport with customers through friendly, engaging communication.
Enter orders into computer system; check stock; complete paperwork to fill order.
Track orders and update customers to ensure good customer service.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Attract potential customers by answering product and service questions; suggesting information about other products and services.
Process and get approvals for customer adjustments.
Communicate with Sales Executives on current status of accounts and potential expansion of customer's business.
Perform clerical duties when needed (including some purchasing).
Other duties as assigned.
Qualifications
Associate's Degree or equivalent, OR 2+ years of related experience.
Excellent verbal communication skills and telephone manner.
Ability to resolve conflict.
Experience working with customer support.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.