Job Overview: We are seeking a detail-oriented and communicative Office Coordinator to join our team. In this role, you will be responsible for coordinating communication with insurance companies to obtain status updates on insurance claims. Your excellent communication skills, attention to detail, and ability to manage information will play a crucial role in ensuring smooth claim processing and customer satisfaction.
Responsibilities:
Contact insurance companies via phone and email to inquire about claim statuses and updates.
Document all communication and claim status updates accurately in our project management system (Monday.com).
Gather essential information from various sources, such as Google Drive and other documents, including claims numbers, adjuster contact details, and other relevant information.
Communicate claim status updates and relevant information to internal stakeholders within the company.
Collaborate with other team members to ensure a streamlined flow of information and efficient claim resolution.
Assist in maintaining organized and up-to-date documentation related to insurance claims.
Identify and escalate any issues or discrepancies encountered during the claims process.
Contribute to process improvements and best practices to enhance the efficiency of the claims coordination process.
Qualifications:
High school diploma or equivalent; associate or bachelor's degree is a plus.
Proven experience in a similar role involving communication, coordination, and documentation.
Strong written and verbal communication skills with a keen attention to detail.
Proficiency in using project management tools such as Monday.com (or similar) for documenting and tracking claim updates.
Familiarity with utilizing online platforms and databases for gathering and referencing information.
Ability to multitask and prioritize tasks in a fast-paced environment.
Excellent organizational skills and ability to maintain accurate records.
Strong interpersonal skills to effectively collaborate with internal stakeholders and insurance company representatives.
Problem-solving skills to address any issues or discrepancies during the claims coordination process.
Knowledge of insurance terminology and claims procedures is a plus.
Professional and courteous demeanor when interacting with external partners.
Xactimate experience preferred
Salary: $40,000-$50,000 based on experience
Benefits: Retirement eligibility after 6 months of employment