The Accounts Receivable Specialist will use their skills in project management, organization, and communications in the application of duties assigned as they relate to accounts receivable management.
DIRECT REPORTS: None
CORE & ESSENTIAL FUNCTIONS: • Contribute to the outstanding reputation of the company by always putting the customer first, treating fellow associates with respect, and conducting business with highest integrity. • Identify delinquent accounts which require further analysis. This function requires a thorough understanding of the invoicing and payment application process. • Investigate all delinquent account variances utilizing customer online portals, when necessary. • Submit invoice dispute claims with the customer and manage the claim until resolution. • Maintain updated records of all customer interactions. • Create reconciliation documents in ERP system, when appropriate. • Utilize the EDI platform for document resolution. • Responsible for communicating with customer through email, phone, and customer portals and following through on appropriately to obtain resolution to disputes and payments. • Responsible for maintaining and updating customer AP contacts. • Deliver a high touch customer service model to ensure satisfaction among internal and
external customers. • Maintain confidentiality of and compliance with all company information in accordance
with federal, state and local regulations, and company policies. • Participate in the annual audit process, when requested. • Performs all other related duties as assigned.
QUALIFICATIONS, KNOWLEDGE, AND SKILL REQUIREMENTS:
Bachelor's Degree in Accounting or related field. 3+years' experience in AR can substitute for educational requirement. Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information to other employees of the organization. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Advanced math, computer, analytical, Excel, and reporting skills required. Must be a team player and be able to work independently with minimal supervision under tight deadlines.
EQUAL OPPORTUNITY EMPLOYER
Icon Protection, Inc. as represented by Garland Surface Protection, Inc, Surface Shields, Inc, Ram Board, Inc., and Trimaco, Inc. are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin ancestry, military status, veteran status, marital status, gender identity or expression, transgender status, citizenship, sexual orientation, age (40 and older), disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated), protected veteran status, age, or any other protected characteristic under federal, state or local law.