Join us at H2O Innovation as a Customer Service Specialist based in Champlin, MN! As a vital member of our procurement team, you'll spearhead exceptional customer and supplier service while seamlessly managing administrative duties.
THE DAY-TO-DAY
Provide excellent internal and external customer/supplier service: handle incoming calls, respond promptly to emails, handle customer/supplier requests;
Create customer orders through the ERP system;
Perform expediting activities and follow ups with customers and suppliers regarding orders;
Process shipping and receiving administrative activities;
Data entry for various areas of procurement, sales, manufacturing and quality activities;
Suggest improvements, process changes and efficiency gains on daily tasks;
Keep the delivery dates and pricing information in the costing tools accurate;
Use the company ERP system (IFS);
Use communication methods effectively (MS Teams, phone calls, Outlook, etc.);
Perform any other administrative tasks requested by the supervisor to support the various internal customers and business lines of H2O Innovation.
THE SKILLS WE ARE LOOKING FOR
Possess 2 to 5 years of relevant experience;
Hold professional or college training in administration, secretarial, or related disciplines;
Demonstrate proficiency in Microsoft 365 applications, including Excel, Word, PowerPoint and Teams;
Have prior Experience using an ERP system;
Display a customer-centric approach towards internal clients;
Be autonomous, organized and attentive to details.