Assist with the communications with carriers when issues arise.
Make recommendations with regard to transportation, routing, carrier selection and assist to meet customer requirements.
Prepare and review invoices, BL, AWB, HBL, MBL for accuracy.
Prepares invoice, bill of ladings, AES and other freight related documentation for commercial freight invoices and for ocean & air cargo.
Ensure all supporting documents are accurate, available and applicable to the customer order/shipment.
Organize pick-up schedules as applicable for cargo.
Request Bills of lading from shipping lines.
Scan and upload invoices, shipping documentation, as part of company guidelines.
Compile and submit accurate, regular and timely reports as requested.
Provide customer statistics regarding shipments via email or through verbal transmission.
Keep communication flowing with customer on a daily basis to ensure the highest customer service.
Process new rate requests, especially during the booking portion, along with pertinent information to pricing for rate submission and approval from customer.
Report and document any irregularities to Supervisor immediately.