Our client is the nation's premier supplier of rigid packaging and packaging components and are looking to hire a Customer Care Advocate. They are a $2.6 billion-dollar company with 30+ straight years of record growth. The ideal candidate will have a high school diploma or GED and a minimum of 2 years of experience in a fast-paced, high volume customer service environment. This person will be responsible for processing and entering large volumes of customer orders. This role is located in Lockport, IL.
Customer Care Advocate Responsibilities:
Answer routine customer inquiries (calls and cases) regarding products, price quotes and availability
Process and enter large volumes of customer orders and sample order requests
Answer phones, chats and cases to create orders and problem solve
Respond to customer follow up from phones/chats/cases
Manage held order workbench for orders they created
Review & manage PO entry in Salesforce
Effectively resolve and respond to open Salesforce cases specifically addressed to their attention
Track orders for shipment
Send an invoice copy
Process catalog requests and requests to be removed
Perform other duties as requested to support the business
Fulfill employee portion of the "Berlin Values"
Customer Care Advocate Requirements:
High School diploma or GED required
Minimum of 2 years of previous experience in a fast-paced, high-volume customer service environment
Ability to work independently to solve problems and deescalate customer issues and complaints
Strong familiarity with computer systems such as MS Office, PeopleSoft, Salesforce, SharePoint, etc
Ability to prioritize multiple tasks
Interpersonal effectiveness and strong verbal and written communication skills
Customer focus and good follow up skills
If this role interests you, please apply today.
Thank you,
Ariel Greene
Project Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.