The Titles Associate is responsible for providing superior customer service and administrative support within the Titles Department. Procures and processes documents required to establish liens in favor of Reprise Financial on collateralized loans. Tracks and maintains title records for automobiles.
Essential Duties:
Review Titles and notify customers of additional items needed to complete their title work with the state
Contact banks and other parties to follow up on titles being mailed and processed
Answer customer questions related to current loan and title status
Contact DMVs and banks for information and to verify title and/or registration information
Prepare title packages
Work with team to prioritize daily output, assist with various projects
Updating system to reference current status of titles and loans
Receive, open and distribute mail
Perform other duties as assigned
Education & Experience: High school diploma or GED equivalent
1-3 years of experience in financial services, lending experience preferred
Prior title experience preferred
Knowledge of loan lifecycle
Competencies: Critical thinking and problem solving