Responsible for providing high level support, including technical knowledge to the claim consulting team in the daily advocacy and consulting service to the commercial insurance lines division's customers. Provide prompt and courteous service to customers, team members and insurance companies regarding those accounts and other duties as directed.
Principal Responsibilities
Provide day to day support and advocacy to the Claim Consultant in guiding client through the claim process, including negotiation through settlement / resolution of the claim.
Attend meetings with the Claim Consultant (or when appropriate by oneself) to review and analyze loss information and develop strategies to manage the client's claims program.
Provide claims assistance to the Consultant and Account Executive Teams in support of the Insurance Renewal process.
Assist in completing and analyzing the client's loss history and provide advice to Claim Consultant, Account Executive, and client on managing total cost of risk.
Assist in reviewing the client's current claims' management program, including carrier, third-party administrator, third party vendors, adjuster contracts and internal processes and provide advice on enhancements.
Assist in selecting third-party administrators and other key vendors
Assist and when appropriate leading claim strategy meetings, which include review of key claims driving loss history or impacting client's bottom line.
Assist in managing claim audits and subrogation services.
Develop, maintain and enhance the relationships with insurance carrier and vendor partners.
Assist in supervising the tasks of the Claim Coordinator to ensure proper claim reporting and handling of claims.
Provide technical support by conducting coverage review of applicable insurance policy and reservation of rights/ denials from insurance carriers and determine any opportunity for advocacy of coverage and then assist with such advocacy.
Develop and implement claims service plans that assist client's in managing their total cost of risk.
Proactively monitor claims activity, action plans and reserves, drives outcomes and facilitates resolutions.
Develop, maintain and enhance strong working relationships with Insurance Carriers, Third Party Administrators, Clients and Account Team.
Act as a claims advocate and liaison for clients.
Work with insurance carriers to establish claim protocols that establish proper claim handling, reserve standards and settlement authority.
Active participant in various committees and practice groups to support the goals of the department, division and company.
Provide support to training and development goals of the department by assisting in preparing materials and present when appropriate.
Other Functions
Maintains workflows, tasks and incoming mail in Agency Management System.
Ensures accuracy of client data in the agency management system.
Adheres to company policies, procedures and guidelines.
Other duties as assigned.
Requirements
College degree preferred.
4 or more years of experience in the insurance industry or legal profession
Detail-oriented and exceptional organizational skills
Excellent interpersonal, analytical, written and verbal communication and problem solving skills.
Self-starter, flexible, able to multi-task and handle responsibilities with minimal supervision.
Must have the ability to be flexible and work outside of the normal work day.
Proficiency required in Microsoft products; Word, Excel and PowerPoint required.
Authorized to work in the United States on a full-time basis without Company sponsorship.
Specialized Knowledge or Licenses
Resident State Insurance Producer License and other Non-Resident State Producer Licenses (PA, NJ, MD, DE, NY)
Working Conditions
Office environment with moderate noise level; able to work flexible hours and travel to other Conner Strong offices and client work sites as needed.
Conner Strong & Buckelew is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, affectional or sexual orientation, gender identity or expression, national origin, ancestry, nationality, age, disability (physical or mental), marital or domestic partnership or Civil Union status, pregnancy, family medical history or genetic information, atypical cellular or blood trait, military service or any other status protected by law.