BA - Service Design at Horizontal Talent in Minneapolis, Minnesota

Job Description:

Key Responsibilities

• Execution of Service Design activities, including liaising with Global and Local Service Owners to track performance and complete Service Design Criteria.


• Working with the Global Service Design team to maintain a consistent Global Service Design process that reflects the needs of the branch.


• Support the development of Service Health Monitoring including collecting data, analysis against metrics, and tracking actions with Service Owners based on report output.


• Support the Global VOC and NPS processes, liaise with Regional Service Owners and Customers, and track actions to completion.


• Support periodic reviews with services and capabilities to ensure alignment with strategy and opportunity for revenue development.

• Four-year degree in Information Technology or related discipline or comparable education and work experience in a related field.


• 4-6 years experience in Service Design or relevant position.


• 4-6 years experience in Enterprise IT/IS Service Organization.


• Understanding of IT Service Management and IT/IS Operations; ITIL Certification or similar accreditation preferred.


• Organization and Execution: Sets, manages, and completes work on multiple priorities and work activities; organizes work in ways that improve efficiency; completes assignments rapidly and thoroughly; effectively handles conflicting priorities and demands; eliminates roadblocks.


• Problem Solving & Analysis: Systematically generates relevant information; considers a broad range of factors; grasps complexities and recognizes relationships among data, events, or problems; applies fact-based logic; generates alternatives.