This role supports the Executive Briefing Center which helps the world-class customer and account team by securing speakers for sessions on briefing agendas. The team manages speaker outreach, speaker and topic owner session fulfillment escalations, speaker technical requests, and topic/content/escalation owner relationships. This team is also responsible for managing agenda changes in partnership with another team.
What You'll Do
Cross training and provide coverage.
Content Understanding: Develop deep understanding of the EBC and the relevant speaker communities. Leverage that topic understanding to procure the appropriate speakers for the best impact.
Advise: Consult and recommend speakers for sessions during agenda design process based on speaker availability, speaker expertise, session goals, industry insights, account maturity, opportunity size and sales/compete motions.
Procure: Source the best speaker to ensure a positive customer outcome leveraging speaker guidance, engagement objectives, understanding speaker strengths to match to session goals, letting appropriate expectations with the account teams and speakers and assessment of risk with built in contingency plans through side-by-side sessions.
Partner: By identifying and understanding the needs of all stakeholders, be the Proof of Concept (POC) for speaker and engagement needs that arise throughout the engagement through consistent communications across teams, actioning urgent and time-sensitive changes such as but not limited to last-minute speaker cancellations or agenda changes.
Support: Post engagement follow up with account teams and key stakeholders. This ensures that we learn, grow, and provide next best actions based on feedback. Leveraging survey feedback and other insights connect with Engagement Owners regarding value added activities and learnings. In addition, provide guidance to access to resources like tour information, content, and evaluation reports.
Escalations: An escalation happens when there is no aligned speaker at the T-3 week mark from the engagement start date. Flag escalations for aligned escalation topics and utilize expertise, relationships, and problem solving to secure a speaker or experience. This occurs by actioning the following:
Review Open Sessions: Daily/weekly verify the type of support needed and identify and flag risks and work on contingency plans to meet briefing objectives. Participate in weekly meetings that review open sessions and collaborate on trends.
Gather Knowledge: Leverage speaker guidance for insight into customer and account team goals ensuring we are leveraging the right session and performing outreach to the right speakers. Use relationships with speakers for recommendations when the desired session needs are outside of their specialty.
Direct Outreach: Leverage defined speaker pools, personal network (developed over time), topic owners, and LinkedIn to support speaker procurement needs. Through direct outreach, work with speakers for their support and identify and remove any blockers that may prevent their participations. Ensure speakers have the information needed to make an informed decision for their valued participation.
Ensure rapid responses to all email and phone requests.
Modify briefing agenda flow where appropriate based on customer and stakeholder needs.
Act as escalation point on the day(s) of the briefing for all speaker related briefing issues (speakers may cancel a session due to sickness, other engagements, etc. and an attempt to secure a new speaker must be initiated).
Monitor hybrid engagements while in progress to support any needs that may occur on the day of the briefing.
Track speaker community health, specifically for escalation topics, and advise of any known changes that occur and impact the procurement of speakers.
Maintain role specific documentation.
Monitor and adhere to role specific metrics and KPI's in cross team discussions, collecting stakeholder feedback, and create collaboratively with partners.
What You'll Have
1-2 years of experience
Excellent Communication Skills
Experience in project and program management methodology and techniques
Ability to take leadership and stakeholder management skills
Strong time management and prioritization skills
Experience in project planning
Creativity and leadership skills through influence
Strong verbal and written communication skills
Problem solving
Adaptability
Ability to work autonomously and take initiative
Proficient: Microsoft suite (Office, Outlook, Excel (Pivot tables, etc), PowerPoint) & Microsoft forms
Prime 8 is a highly respected, woman-owned management consulting firm. We use innovative and outcome-driven approaches to deliver solutions that create lasting results, even after we're gone. The deep expertise of our talented consultants help companies turn ideas into action, implement organizational change, and get products to market quickly using modern practices and technologies. The Prime 8 family of consultants stands out from the crowd. As a group of high-achievers, we hold each other accountable for exceptional work that is built on integrity, honesty, and excellence. We do what we say and finish what we start. Together, we make an impact, have fun and do better for each other and for our customers.
Compensation: Prime 8 uses different pay ranges based on level of position, relevant experience, and specific candidate location. The pay range for this role is between $23.00 and $25.00 per hour (based on full time employment), plus employee benefits.
Employee Benefits: Prime 8 offers a rich package of excellent Medical, Dental (including orthodontic) and Vision insurance (for employees and their families). Prime 8 offers Paid Holidays and Paid Time Off, a 401K Plan, company paid Group Life, STD, LTD, and employee paid Life Insurance and Long-Term Disability options. Prime 8 offers a great referral bonus program for our employees as well.
Check out our additional employee benefits!
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Prime 8 Consulting, we are dedicated to building a diverse, inclusive and authentic workplace. If you're excited about this role but your background/experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the candidate we are looking for, whether for this role or other roles we have in the future.