LHH has a client in New York, NY who is looking for a Project Manager on a 2 year contract opportunity!
This is a great chance to get in with a Name Brand to advance your career!
Profile Required:
- 5 years of experience in-store and/or online customer experience
- 3 years of experience learning content creation (digital and physical)
- Project Management experience
- Strong communication skills
- Self-organized
Profile Preferred:
- Retail/customer facing experience preferred
- Writing experience preferred
- Experience with E-Learning software/authoring tools preferred
Job Description:
Digital Learning Project Management:
- Experience in project management, preferably within a digital e-commerce setting.
- Facilitate collaborative relationships with multiple vendors to deliver a seamless learning journey for the end user.
Customer Experience Expertise:
- Deep understanding of customer experience - what drives customer behavior, what makes a good experience in-store and online, what connects a customer to the brand, how employees can create a positive, memorable experience when connecting with the customer.
- Understanding of in-store and online services that drive customer satisfaction and retention.
- Knowledge of learning design and upskilling a community.
Global Market Collaboration:
- Follow up with markets and gain feedback on DMI service education package rollouts.
- Facilitate cross-team collaboration with DMI internal teams - including marketing, social, communications, digital, beauty tech.
Educational Content Creation:
- Experience with developing, writing and producing educational content that includes, but not limited to, product education, experience education and digital training/upskilling.
- Comfortable developing DMI education content videos - sharing product knowledge, demonstrating how a product is used, etc.
- Staying on top of customer experience and service trends of what is driving customer behavior on social channels and in-store environments.
Reporting:
- Maintain and follow up on service KPI performance for each market/country.