People • Responsible for recruiting, interviewing, hiring, training, development, and retention of all staff • Manages all new hire training, on-going training of all existing staff, and ensures all compliance training is up to date by utilizing the training modules and materials • Ensures employee adherence to company policies and procedures in partnership with HR • Builds a cooperative relationship with Managers and supervisors to ensure great guest services is met along with exceptional food and film presentation in a clean and sanitary environment • Attend and participate in Regional and Head office meetings and training
Process • Implement and follow through on company initiatives. • Ensures all areas meet operational standards and guest service's needs by following operational processes and critical points • Manages and conducts daily pre-shift Take • Manages facilities and equipment maintenance • Ensures a safe clean environment for employees and guest to reduce the risk of incident, injury and food handling related issues by following company policy of pre-and operative cleaning • Responsible for various projects, reports, scheduling, and analytics to achieve company goals and monitor processes • Assist with projections as needed including but not limited to ingesting, transferring and building playlists in the LMS, and maintenance
Customer • Practice proactive guest management by following proper empowerment policy and recognizing opportunities before they occur, resolving the ones that always do and leaving the guest with a positive experience portraying a positive company image • Manages on-line reputation and reviews by tracking trends and responding to guest as needed • Monitors market share to ensure box office and F&B competitiveness in designated market area • Proactively addresses guest service complaints and feedback through customer service platform
Financial • Builds and adjusts an employee schedule that is well balanced according to labor budgets and business needs, financially feasible and guest satisfaction driven • Manages all inventory systems and reconciliation of all F&B • Responsible for managing and reconciling petty cash and operating fund • Responsible for increasing F&B sales • Reviews monthly Profit and Loss statements and ensures operational expenses control proportional to budget and overall revenues • Maximize box office revenues by building balanced showtimes and posting to sales channels upon approval • Manages all other revenue within the theater which includes events execution and advertising compliance • Other duties as assigned
EDUCATION AND/OR EXPERIENCE • Bachelor's Degree in Hospitality, Management or related field • Minimum 5 years of In Seat Dining theater or restaurant operations management experience in high volume operation • Minimum 3 years of F&B management experience in a high-volume management role ideally with full service bar and kitchen • Proven track record of operational excellence • ServSafe, Food handling, Alcohol certification required • Availability to work during holidays, nights, and weekends with increased hours during peak times • Standing, walking, lifting, twisting, bending and traversing stairs on a frequent basis
SKILLS • Proven leadership and motivational skills • Displays a professional appearance and is a positive role model within the restaurant and Support office • Strong written and verbal communication skills • Strong decision-making skills • Equally comfortable communicating, negotiating, and working with guests, peers, direct reports, vendors or partners • High guest satisfaction expectations and focus • Resourceful problem-solving skills • Self-motivated and results driven • Strong organizational and time management skills with the ability to multitask and delegate projects and tasks simultaneously • Holds self and others accountable to consistently maintain high performance standards