A luxury brand is looking to hire a new position of Senior Manager, Fulfillment who will be responsible for creating and ensuring the smooth and efficient operation of fulfillment processes supporting all channels including: digital, wholesale and retail. This role will be responsible for overseeing and hiring fulfillment team members, identifying areas for optimization and efficiencies.
POSITION HIGHLIGHTS:
Lead, train, and mentor the fulfillment team to support all business channels ensuring high performance and optimization of results.
Collaborate with internal cross functional partners to manage orders and priorities effectively.
Ensure the successful coordination of outbound shipments and maintain compliance with merchandise labeling and packaging standards.
Monitor and report outbound shipments across all channels.
Manage the logistics of products and materials for PR events, campaign shoots, and trunk shows.
Track returns, damages, and reconcile open orders for discrepancies, priorities and provide solutions.
Communicate with logistics vendors regarding pick-up/drop off schedules and claim submittals.
Evaluate shipping carriers' performance and address issues or claims.
Confirm compliance with shipping and logistics regulations, including international trade laws.
Streamline and optimize fulfillment operations to ensure 100% of orders are shipped on time.
Implement enhancements to current processes to increase efficiency in processing returns, transfers, and repairs.
Set up fulfillment KPIs and share the goals and results with the leadership team.
Develop training manuals for inbound and outbound processes.
Participate in inventory management.
Provide coaching, training and feedback to fulfillment team members to enhance their skills, knowledge, and overall performance.
Special projects as assigned.
QUALIFICATIONS:
High School degree required, Associate or Bachelor's Degree preferred
Previous experience managing a team
Previous experience with Microsoft Office and NetSuite, Shopify or similar business systems
Previous experience working with shipping vendors/systems preferred
Ability to quickly learn and apply system capabilities
Exceptional problem solver and strong attention to deadlines
Organized with strong attention to detail
Able to anticipate and communicate potential issues
Able to communicate regularly across teams as well as with customers and business contacts in a courteous and professional manner.
Estimated annual salary between $75,000- $90,000 based on experience. Opportunity for an annual bonus, comprehensive benefits including: medical, short and long-term disability, paid time off programs, employee discount and retirement plan.