International Relocation Coordinator at Atlas Van Lines in Evansville, Indiana

Job Description:

International Relocation Coordinator

US-IN-Evansville

Job ID: 2024-1573
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service/Support
Atlas Van Lines

Overview

Atlas International is one of the industry leaders in International Freight Forwarding and has been recognized for providing top level relocation satisfaction scores and continuously strive to provide best-in-class service. Atlas International is comprised of companies that deliver transportation and related services globally through a network of quality agents and select service partners. Atlas is distinguished by agents' ownership and a shared commitment to help people go new places more easily and more securely. Through a continuing emphasis on service excellence, the company has achieved extraordinary growth.

As we continue to grow, we look for individuals who want to be part of our dynamic organization dedicated to providing opportunities to learn about an exciting industry. Every day we help you go new places®, with expertise in moving and logistics, bringing the world within reach.

Atlas International is seeking an International Relocation Coordinator to join the customer service team in Evansville, Indiana!

Key Responsibilities:

• Contact shipper/customer to verify their move information, notifying them of any additional documents needed and explaining the do's and don'ts, what they can expect and answer any questions they may have. Continue to communicate proactively throughout the shipment movement, keeping customers up to date on shipment status by tracking and tracing shipments.
• Coordinate and communicate effectively with all parties (internal and external) on movement of the shipment for pack, pick-up, and delivery as well as into and out of Perm Storage. This includes notification of status updates and responding to inquiries, resolving issues; updating shippers/accounts/move coordinators as appropriate (i.e. additional charges, survey results, weight changes/exceeding authorized allowance, customs issues, delays, if required -extended insurance, extension of storage in transit, billing/invoice issues, pre-authorization, value protection, inconvenience claims etc.) to ensure customer satisfaction.
• Research, assign and book services for Origin, Destination, Port, Drayage, Linehaul within vendor guidelines (competitive prices, reciprocity, performance, locality, preferred list). Budget relocations to fit within Corporate/National Account allowances or rate quote provided.
• Coordinate surveys, obtain and negotiate rate components, create/ quote and rework rates as needed for agents or corporate customers. Maintain and build positive relationships with external service providers. Respond to rate requests in timely manner and secure new accounts/businesses as opportunities presents itself.
• Ensure MoveWare system is updated with all pertinent dates, costing information, notes and issues related to the shipment, and required documentations on a timely basis. Close out shipments as appropriate. Submit shipment for billing in timely manner based on shipment types.
• Invoice approvals for transportation related services.
• Create and send accurate documentations such as House Bill, pre-alerts and instructions as related to routing shipment in timely manner. For National accounts, send all required reporting on status of shipments. Collect information/documents regarding weight, dimensions, inventories, customs information, insurance, payment information and delivery documents.
• Assist in training of new hires as assigned.
• Other duties may be assigned.

Your Wellness is our Focus:

• Medical, dental, and vision for employees and dependents
• Employee assistance programs focused on mental health.
• Access to a licensed therapist 24/7
• Wellness programs with employee perks
• Onsite Fitness Center and Medical Clinic

Financial Wellbeing:

• Generous 401(k) matching retirement plans
• Pre-tax savings plans, HSA & FSA
• Tuition assistance
• Employee assistance programs focused on financial wellbeing.

Flexibility and Time Off:

• Paid time off including vacation, sick leave, parental leave, holidays, and disability leave.

Qualifications

What You'll Need:

• High School Diploma/GED
• 2-4 years of job-related experience, or equivalent combination of both education and experience are required.
• Excellent verbal and written communications
• Computer competency, specifically with Microsoft Office products such as Word Processing and Excel

Our Promise to You:

We want you to grow with us, so we are committed to the continuous development of our employees. We offer free online training courses through our modern learning and development platform along with a company-wide mentorship program, internal employee organizations, tuition reimbursement and many other opportunities for personal growth.

*Atlas is an EO employer - Veterans/Disabled and other protected categories.

*Benefits may vary by position and/or office location

PI239701740

Salary:

$17.00

Apply Now