The Sr Manager, Third Party Resilience, is responsible for developing, implementing, and maintaining robust third-party risk management processes and procedures, while working closely with various stakeholders across the organization to assess, monitor, and mitigate risks associated with third party vendors, suppliers, and partners. This role will support the design, implementation and maintenance of Charter's Third-Party Risk Management Framework for the Business Continuity Office.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Support the design and implementation of Charter's Third-Party Risk Management Framework for the Business Continuity Office.
Conduct comprehensive risk assessments of third-party vendors to identify potential risks and vulnerabilities to Charter.
Perform thorough due diligence on prospective third-party vendors to evaluate their reliability, security posture, and compliance with industry regulations and standards.
Collaborate with legal and procurement teams to review and negotiate contracts with third party vendors, ensuring that appropriate risk mitigation measures are included.
Implement ongoing monitoring mechanisms to track the performance of third-party vendors throughout the lifecycle of the relationship.
Develop and maintain incident response plans to address disruptions involving third party vendors, coordinating with internal teams and external stakeholders as necessary.
Conduct training sessions and awareness campaigns to educate employees on third party risk management best practices and procedures.
Prepare and present regular reports to senior management on the status of third-party risk management activities, including identified risks, mitigation strategies, and compliance efforts.
Partner with other Business Continuity and function / business leaders to apply appropriate protocols and prevent third party risks.
Assist in evolving the capabilities of the organization's Business Continuity program.
Perform other duties as required.
MAJOR DUTIES AND RESPONSIBILITIES
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Demonstrated understanding of risk assessment methodologies and industry standards
Effective analytical skills with the ability to identify and evaluate potential risks and vulnerabilities
Ability to lead and participate in multiple projects simultaneously
Ability to manage complex projects and providing solutions to business challenges
Effective communication and presentation skills
Ability to work in a federated model using influencing and supporting skills
Ability to interact effectively with all levels of management
Ability to work independently with minimal instructions
Ability to perform effectively in a fast-paced environment
Required Education
Bachelor's degree in related field: business continuity, risk management, operational resilience or equivalent or combination of education and experience
Required Related Work Experience and Number of Years
Experience in third party risk management, business continuity, operational risk, operational resilience or related role - 7+
Experience leading or managing third party risk, business continuity, operational risk, operational resilience or related teams - 3+
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Preferred Education
Certified professional designations such as Certified Third-Party Risk Professional (CTPRP), Certified Information Security Manager (CISM), or Certified Information Systems Security Professional (CISSP), etc.), are highly desirable
Preferred Related Work Experience and Number of Years
Experience in third-party risk management, vendor management, or related roles within the telecommunications industry