You have passion for what you do. You like working as a team and be part of a family. It's not work when you love what you do. Come join us as a General Manager and see where your career will take you!!!
Key Purpose
The General Manager is responsible for ensuring all functions, initiatives, and priorities support the customer's overall business strategy. This position is responsible for the effective and efficient functioning of the operation(s) within the guidelines established by the client organization, as well as the corporation. He/She/They is responsible for continuous improvement, and will drive and optimize performance and contract obligations, deploying ISS Guckenheimer standard processes and concepts. The General Manager will also identify and leverage innovative initiatives and best practices with a constant focus on driving compliance.
Success Criteria
To build and grow the account and organization with an entrepreneurial mindset
Be able to anticipate client needs, deliver on those needs and exceed expectations
Identify opportunities and solve for deficiencies before they become long term issues
Ability to adapt and pivot at a moment's notice in a fast paced and demanding environment
Being knowledgeable on current trends within the hospitality and food industry
Key Areas of Collaboration and Influence
Develop, manage agendas, and lead weekly management team meetings using provided online tools
Ability to effectively communicate, motivate and interact with all levels within the organization to help build and speak to the culture of ISS Guckenheimer
Creating and developing relationships with local vendors, other department leads and individuals
Managing client and customer relationships
Ideal Candidate Experience
Minimum 3 years General Management experience in multi-unit food environment or food service
Experience managing a team of management and staff of 20+ employees (hourly and salaried)
Proven track record of leadership: building, managing, and leading a large culinary and hospitality team composed of hourly and salaried members
Positive attitude and dependable under pressure - an excellent role model, motivator, and leader
Passion for hospitality, innovation, and creative experiences
Successful coaching and teaching skills with peers, individuals, and teams
Creating a culture of food and workplace safety
Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy
Demonstrate good judgement and decision-making skills
Working knowledge of Google Docs, Microsoft Word, Excel, and PowerPoint
Client interaction experience in an informal setting and in formal meetings
Ability to work independently as well as in a team
Ability to work in a fast paced and changing environment
Manager ServSafe Certified or ability to be certified immediately after hire
Graduate of an accredited Culinary Institution or Hospitality program preferred
Managing within a union environment is preferred
Key Accountabilities
To satisfy the needs of the client and customer by providing high-quality, cost-effective food service that delivers on all core program expectations
To develop, in conjunction with Guckenheimer food standard programs, attractive menus meeting the needs of the customers at that location
To interview and hire unit staff employees in accordance with corporate, client, Federal, State, and local regulations
To participate and lead in establishing corporate employee training and development programs as instructed by the Area Manager
To maintain accurate and timely accounting and financial records including forecasting, declining budgets, and payroll. Prepare and monitor unit operating budgets in cooperation with client guidance
To maintain sanitary and safe operation in accordance with Federal, State and local health regulations; this includes following NSF and HACCP guidelines to prevent food borne illnesses, allergen contamination, and core program expectations
To establish effective communication channels with customers and client management which provides a system of feedback on the overall success of the operation. This feedback should lead to the implementation of operational improvements that better meet the needs of both clients and customers
Achieve the highest standards in food, utilizing recipes and programs
To manage the entire process in the planning of procurement, inventory control, and supply chain activities, ensuring effectively functioning processes
Train staff on appropriate ways to build and maintain client and customer relationships that ensure the highest quality of service
To supervise, direct and schedule the activities of unit food service personnel following the tradition and values of the Guckenheimer organization
Schedule employees and conduct employee meetings
Coach employees and conduct performance appraisals
Work closely with the Area Manager to review budgets, financials, and unit performance overall
Lead and maintain safety as priority for all employees, customers, and clients
Physical Demands & Work Environment
Must be able to lift a minimum of 25lbs.
Come to work properly dressed according to the dress code
Employee must be able to work under pressure and time deadlines during peak periods
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.