The key objective of this position is to be responsible for the merchandise, to provide sales support, excellent customer service, administrative and Salon support to the Sales Executives, clients, Vault Operations Manager and the Salon Director.
Key Duties, Responsibilities and Accountabilities
Merchandise Responsibilities
Set up jewelry in the morning and take it down in the evening.
Conduct daily morning and evening jewelry inventory counts.
Ensure vitrines are closed and locked and track the movement of keys.
Document all movement of jewelry in vitrines and report count changes to Vault Operations Manager.
Ensure all jewelry in vitrines are displayed properly; tagged, cleaned, polished, on correct form and in working order.
Understand repair, move, transfer and memo processes.
Courier jewelry between salon, Jewelry Division offices and the workshop.
Direct Sales Support
On call at all times to assist Sales Executives with clients.
Transporting jewelry to and from the vault.
Modeling jewelry.
Monitor and track jewelry being shown by the Sales Executives.
Assist with having jewelry cleaned and minor repairs performed.
Have a complete working knowledge of GEM:
Responsible for executing GEM stock searches and printing proper documentation.
Proper knowledge of jewelry and watch inventory and how to search for these items in GEM efficiently.
Maintain correct client information and update in GEM as changes are received.
Responsible for GEM sales invoicing, daily sales log, tracking and forecasting.
Customer Service
Provide refreshments.
Handle client telephone requests.
Escort clients throughout the building.
Respect the client's privacy and keep all client information confidential.
Be available to honor any reasonable customer service request.
Administrative Duties
Follow Daily Checklist for opening and closing duties.
Prepare retail replacement valuations.
Answer telephones, monitor voicemails and take messages.
Administer client correspondence.
Ensure all salon offices are stocked with necessary office supplies, catalogues, forms and stationary.
Prepare and process jewelry shipment requests with thorough documentation.
Maintain advertising and editorial information board.
Maintain client mailing lists.
Maintain events calendar and report ROI to Marketing.
Assist with business related errands.
Salon Duties
Ensure the salon, salon offices and jewelry vitrines are always clean and orderly.
Work with the maintenance and IT departments to ensure all equipment is in working order.
Primary back-up for Concierge and Vault Operations Manager for lunch breaks, days off and vacation/sick leave.