City Wide is hiring a Facility Service Manager for the Hampton Roads area. The FSM is the day to day, one point of contact for the commercial properties where we provide services.
As a City Wide Facilities Solutions Manager, you will:
Serve as focal point of contact with clients and perform inspections on all accounts on a scheduled basis to ensure work performed satisfies company and client quality standards;
Manage, expand, and diversify client relationships with an eye toward potential add-on sales opportunities;
Train/develop your Night Manager(s) how to work with employees, Service Providers, and crew members to meet/exceed client expectations;
Implement company policies and procedures associated with client service levels
City Wide is a privately held company that emphasizes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun.
Requirements
Provides excellent customer service and builds strong client relationships
Solves problems proactively
Desires to learn and grow professionally
Works independently
Communicates in a professional, direct style
Brings previous service industry experience
5+ years of operations, sales, or customer service experience
Previous management experience
Undergraduate Degree (Business or related field) is preferred