EnviroSafe Join EnviroSafe and be part of our team as a Customer Service Representative! EnviroSafe is a reputable company that specializes in providing air conditioning, heating, plumbing, and water treatment services in the South Jersey region. We pride ourselves on delivering top-notch service to our valued customers, ensuring their satisfaction with our reliable and professional solutions.
Job Overview: As a Customer Service Representative, you will play a crucial role in serving as the main point of contact for our customers. Your primary responsibility will be to assist customers with their inquiries, schedule technicians for service calls, and ensure exceptional customer service throughout the process. We are looking for someone who is personable, detail-oriented, and passionate about helping others.
Responsibilities:
Answer incoming calls from customers and provide information about our services
Schedule appointments and working with dispatcher
Update customer information in our database
Process payments and handle billing inquiries
Handle customer complaints and escalate issues when necessary
Provide excellent customer service and ensure customer satisfaction
Requirements
Prior experience in customer service or a related role
Excellent verbal and written communication skills
High school diploma or equivalent
Proficiency in using computer systems and software
Strong organizational and multitasking abilities
Ability to remain calm and professional in challenging situations
Knowledge of plumbing, heating, or air conditioning systems (preferred)
If you are a friendly and dedicated individual with a passion for providing exceptional customer service, we would love to hear from you. Join our team at EnviroSafe and contribute to our mission of delivering top-quality services to our valued customers.
Benefits
401(k) up to 4% match
Medical, Dental, Vision
Life insurance
Long term disability insurance
Teledoctor and Roadside assistance for entire family