$15-$19 hourly depending on experience Position Purpose:
The Guest Liaison role is dedicated to fulfilling various responsibilities aimed at enhancing the overall guest experience during their stay at the Inns of Aurora. This position reports to the Director of Rooms and works closely with several departments
Responsibilities/Duties/Functions/Tasks:
Welcome all guests to Aurora with a friendly disposition
Regular walk through of houses to provide guest support
Tidy common areas to include dishes and take out trash
Check lighting, music and overall ambiance
On-call for daily guest's needs (tv not working, key broken, need ice, etc.)
Elevator support when needed
Restock daily house items in individual guest refrigerators AND common area pantries
Place daily welcome cards and package items in guest rooms
Deliver products and guest request items between properties
Transport guests to resort locations on demand in our electric vehicles
Track every trip
Maintain cleanliness, maintenance requirements, and charging of vehicle
Assist with luggage to guest rooms and room orientation for guests
Support check-in process at multiple properties and be fully cross trained in front desk operations
Provide directions and planning information to guests
Check condition and maintain cleanliness of watercraft and bicycles
Lock and unlock boats daily, in season
Lock and unlock bikes daily, in season
Reset lawn furniture, ensure cleanliness and dry for guest use, in season
Self-direct to support housekeeping and maintenance including, but not limited to outdoor dusting, window cleaning, snow removal, turn down service, or other auxiliary needs
Light firepits or turn off firepits upon request
Other duties as assigned
Requirements Have valid driver's license and clean record
Will need to complete defensive driving
Must be able to lift 25 pounds regularly and 50 pounds occasionally
Must be able to navigate stairs and walk with purpose on uneven ground
Be flexible and easily adapt to changing needs and ability to prioritize those needs
Ability to communicate well
Flexibility with hourly schedules, including weekend, holiday and evening availabilities
Benefits We are proud to offer outstanding benefits to all of our employees.
Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.
Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.
We are particularly proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.