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Collections Associate at Wintrust Financial Corporation in Menomonee Falls, Wisconsin

Posted in Finance 30+ days ago.

Type: Full-Time

Job Description:

Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank subsidiaries with over 170 banking locations in the greater Chicago and southern Wisconsin market areas. Additionally, Wintrust operates various non-bank business units including commercial and life insurance premium financing, short-term accounts receivable financing, out-sourced administrative services, mortgage origination and purchase, wealth management services and qualified intermediary services for tax-deferred exchanges.

TRICOM, Inc. is a top provider of staffing administrative and financial services for employment agencies.  We are seeking an enthusiastic professional to join our collaborative team as a Collections Associate.

Why join us?

  • This position is at TRICOM, which is a wholly owned subsidiary of Wintrust.

  • TRICOM has an award-winning culture! We are rated a Top Workplace by the Milwaukee Journal Sentinel.

  • Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few.

  • Diverse and inclusive culture.

  • Promote from within culture.

Why join this team?

  • We are a vibrant, team-oriented atmosphere that provides opportunities for individual growth.

  • Our team is in a unique position that allows us to collaborate with multiple other departments, have exposure to executive management, and develop new reporting.

  • We are seeking a critical thinker that’s willing to learn and not afraid of taking on new initiatives.

Position Overview:

This is an entry level position that will monitor, analyze and protect TRICOM's portfolio of receivable collateral by managing and assisting in the collection of our staffing client’s accounts receivables; while maximizing the accounts receivable performance, minimize and prevent delinquencies and bad debt write-offs. This position will be in the office full-time for training and during a probation period.  Working hours are Monday – Friday from 8 a.m. to 5 p.m. Central. We will permit WFH 2 days per week on a set schedule, based upon meeting performance requirements, which is at the discretion of the manager. Compensation range is $20-23/hour, depending on experience.


What you will be doing:

  • Timely, effective and professional client communication and customer Accounts Receivable collection activities using appropriate persuasion, negotiation, follow-up and problem-solving skills.

  • Work independently with self-motivation while demonstrating the ability to prioritize conflicting collection activities demands using excellent organizational and time-management skills to accommodate rapidly changing priorities while meeting company customer service standards and one-hour response time.

  • Assist, educate and guide clients in effective accounts receivables management, trend analysis, collection techniques and Tricom expectations and protocol through appropriate analysis of risk criteria present in the assigned portfolio of accounts receivable.

  • Communicate orally and draft concise written communication using appropriate spelling and grammar.



  • 0-3 years of relevant experience of Business-to-Business Accounts Receivable Collection and/or Cash Application experience preferred but not required

  • General Computer Skills

  • High School Degree or equivalent

  • Strong decision making ability


From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago’s Bank® and Wisconsin's Bank®, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.

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