Senior Operations Analyst at Walmart in Bentonville, Arkansas

Job Description:

What you'll do at




What you'll do...




Position: Senior Operations Analyst



Job Location: 702 SW 8th Street, Bentonville, AR 72712



Duties: Reduces the impact of application and infrastructure failures on business delivery by analyzing the impact of disruptions; determining tasks to be performed; instituting disaster recovery procedures; and escalating appropriately. Determines the impact of new products and tools implementation across the business and mitigates potential issues by ensuring operational issues are considered during planning and implementation; identifying systems or equipment conflicts and compatibility; developing contingency plans; and designing post-implementation documentation, standard operating practices, and training approaches. Supports Field Support cross-functional areas of responsibility by approving change tickets for Operations; analyzing daily and weekly incident data; identifying and communicating incident trends across multiple areas of business; reviewing and documenting associate quality trends; developing operational improvement, training, and mitigation plans for cross-functional trending issues; developing and implementing training and operational roadmaps; managing area specific training implementation; and ensuring that all safeguards have been taken by the requesting team. Audits cross-functional critical systems delivery for business processes by reviewing service level contracts; interacting with support managers to set priorities to ensure business continuance and service level agreements are met; developing and implementing recommendations on how to improve service levels; identifying and implementing improvements to maintain best practices; utilizing audit data in order to identify and resolve business continuity issues; collaborating cross-functionally to determine prioritization and plans for resolution and/or improvement; developing mitigation plans to prevent future impact to business processes; and improving tools to address Walmart business needs. Monitors and manages flows and services levels by analyzing and reviewing production schedules; forecasting and identifying issues in schedules and flows; generating reports and making recommendations for solutions to issues; escalating issues to all levels, both internally and externally; and ensuring that problems are resolved. Manages changes made to existing hardware, software, and schedules by reviewing the changes; leading test plans and backout procedures; reviewing time requested and work-flow impact; analyzing changes and determining their impact on service levels; determining resolution plans and managing their implementation; reporting results to the applicable teams; and attending daily infrastructure area meetings to follow up on outstanding issues.



Minimum education and experience required: Master's degree or the equivalent in Computer Science, Information Technology, Engineering plus 2 years of operations analyst experience or related experience OR Bachelor's degree or the equivalent in Computer Science, Information Technology, Engineering or a related field plus 4 years of operations analyst experience or related experience.



Skills required: Must have experience with: Coding in an object-oriented programming language (Python); Designing and developing schemas and tables in relational databases; Performing CRUD operations with RDBMS databases (MySQL and SQL Server); Monitoring and visualizing using BI tools (PowerBI and Grafana); Automating the operational workflow using cloud services and tools; Developing Machine Learning models to identify patterns and make predictions; Designing and developing schemas, databases and collections in NoSQL databases (MongoDB) for monitoring and debugging; Implementing and monitoring cloud based applications and services to enhance security, performance and scalability of the data; Writing and integrating unit testing through Visual Studio; Tracking and prioritizing the work or issue through project management tools (JIRA and Confluence); and Using Microsoft office tools for daily work tasks (MS Word, Excel and Outlook). Employer will accept any amount of experience with the required skills.



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Wal-Mart is an Equal Opportunity Employer.



About Walmart



At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?


Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.



Hello, NW Arkansas



With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum-NWA has something for everyone.