Customer Service / Counter Sales Representative at St. Germain's Glass, Inc. in Duluth, Minnesota

Job Description:

St. Germains Glass Company is searching for a person to handle over the counter sales and order processing to join our growing team! We are searching for a friendly, dynamic individual that takes pride in providing an excellent customer experience. St. Germains offers a set schedule (no nights or weekends!), career development opportunities, and an incredible benefits package. Apply today!

Youll be a great fit if you have:
Face-to-face customer service or retail sales experienceExperience processing orders in an ERP systemBe comfortable working in a fast-paced environment

Established in 1891, St. Germains Glass is a leader in the glass, glazing, and distribution industry for the upper Midwest, with deep roots established in Duluth. Our markets include wholesale distribution and fabrication of glass and architectural aluminum products, glass service and contract glazing.?

As a privately held ESOP company, St. Germains offers incredible benefits and a unique employee-owned culture focused on living our core values every day: We Show Up. We Bring It. We Do It Right. We invite you to consider investing your strengths here.

What We Offer:
Health, Dental, Life and Vision Insurance
Flex Benefits including Medical Expense and Dependent Care401(k) with company matchEmployee Stock Ownership Program an incredible wealth building opportunity!Paid Holidays and Paid Time OffEducational AssistanceCareer development and advancement opportunities
Job Purpose: Receive incoming calls from customers to provide quotes, place orders, and answer customer questions. Enter quotes and orders into our ERP system providing acknowledgements and delivery dates. Hours are Monday through Friday from 8:00am to 4:30pm, with potential for overtime.

Essential Duties and Responsibilities
Enter orders and quotes.Answer customer questions in person, on the phone, and via email.Ensure all information including costs, sale price, delivery dates and products are entered correctly on order transactions.Troubleshoot problems for our customers.Answer incoming calls and email requests from customers.Process customer complaints.Process invoices and prepare credits.Build and maintain strong, long-lasting customer relationships.Assist with challenging customer requests or issue escalations as needed.Ensure the timely and successful delivery of our solutions according to customer needs and objectives.