Student Services Program Manager at Hispanic Association of Colleges and Universities in San Antonio, Texas

Job Description:

SUMMARY

Under the direct supervision of the Director of Student Services and PK-12 Initiatives, the Program Manager will be at the forefront of program development, implementation, management, and evaluation, ensuring our mission is translated into actionable and effective programs that deliver tangible results. The Program Manager will work collaboratively to support the work of the Student Services and Student Success departments by assisting in the planning, coordinating, and execution of various logistical, administrative, and programmatic elements for HACU's student and community events and services. The Program Manager will work closely with HACU staff, community partners, college partners, and PK-12 partners to offer educationally enriching events and services. The Program Manager must demonstrate a passion for HACU's mission and the audiences it serves.

HACU'S MISSION:

To Champion Hispanic Success in Higher Education

The Hispanic Association of Colleges and Universities fulfills its mission by:

• promoting the development of member colleges and universities;
• improving access to and the quality of post-secondary educational opportunities for Hispanic students; and
• meeting the needs of business, industry and government through the development and sharing of resources, information, and expertise.

BENEFITS

• HACU offers a friendly work environment and a generous company-paid benefits plan.
• 15 company paid holidays.
• Employer-paid Group-Term Life, AD&D, Long-Term and Short-Term Disability benefits.
• Generous employer-paid contributions toward healthcare, dental, and vision plan expenses.
• 403(b), employer contributions (no match required) starting at six months of service.
• Employee Assistance Program
• Optional Dental, Vision, Legal and Identity protection, and optional Accident, Cancer, Hospital Indemnity, and Dependent Life Insurance plans.
• HACU does not provide hourly rates or salary estimates to external job boards for any of the positions posted on our website. If you see an hourly rate or salary estimate on an external job board, please note that it was not provided by HACU and may not reflect our internal compensation structure, which is commensurate with the qualifications and experience of the candidate.

EDUCATION and/or EXPERIENCE

• Bachelor's degree in Education, Public Administration Social Work, Business Administration or a related field from an accredited college or university.
• A minimum of two years of experience in student development, community outreach, and/or program management within a nonprofit organization.
• Experience working in the PK-12 and/or college-level environment is preferred, but not required.
• Effective communication skills, both in verbal and written form. Able to proofread documents for accuracy, grammar, and clarity. Ability to speak effectively before small and large groups. Spanish language proficiency is preferred, but not required.
• Must be proactive, organized, and professional, with excellent interpersonal skills and the ability to communicate with individuals and groups from diverse backgrounds in a manner that is consistent with HACU's culture, mission, and objectives.
• Ability to complete simple mathematical computations with accuracy and record and analyze financial or other quantitative data. Familiarity with budgeting processes and financial record keeping preferred, but not required.
• Previous experience working with grants, identifying grant opportunities, and/or grant writing is preferred, but not required.
• Proficiency with Microsoft Office Word, Excel, PowerPoint, Teams, and other virtual meeting tools is required (i.e., Zoom/Teams, forms, presentations, infographics, perform document merges, data entry, database creation, maintenance and management, and report generation.) Experience with social media, digital communication tools, and website management preferred. Experience with LMS, CRM, and/or Design Tools is highly desired.
• Strong organizational, planning, and problem-solving skills, with the ability to manage multiple projects simultaneously and anticipate, manage, and resolve conflict.
• Ability to provide student and program assessment, data collection, management, data analysis, develop reporting systems to evaluate programs, and utilize data to innovate and drive continuous improvement.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Works collaboratively and strategically in a team environment with all levels of professional, technical, and administrative staff to ensure the fulfillment of HACU's mission, goals, and objectives.
• Designs, implements, manages, and evaluates educational programs in alignment with the organization's mission and goals.
• Coordinates with internal teams and external partners to ensure workshops, seminars, and webinars meet or exceed standards. Including but not limited to, venue set up, materials preparation, organizing and maintaining program documentation, participant records, schedules, and correspondence to internal and external stakeholders.
• Handle inquiries and provide information to stakeholders regarding program services and activities.
• Conducts research to support program goals and initiatives.
• Assists the Director of Student Services and PK-12 Initiatives with recruitment, marketing, and communication for programs and services.
• Coordinate and oversee daily operation of various department activities to ensure effective service delivery.
• Collaborates with HACU's Communications and Marketing department to promote programs and increase engagement.
• Develop and implement internal controls and comprehensive project documentation, including program guidelines, training materials, and reports.
• Regularly report on program and project milestones, outcomes, and challenges.
• Lead continuous improvement efforts by gathering feedback, analyzing program data, and making data-driven recommendations for program and process improvement.
• Organize and maintain program documentation.
• Process and track program related expenses in accordance with grant and HACU finance policies and guidelines.
• Provides resources to students seeking to advance their careers and leadership roles.
• Assists with the review and tracking of scholarship applications.
• As requested, will provide department support in the coordination of the selection process and/or participate in the selection process.
• Ensures the equitable and transparent selection of scholarship recipients based on established criteria.
• Evaluates program applications and participates in the selection process based on established criteria and maintains confidentiality and exercise discretion with sensitive information.
• Update department related web content.
• Assists with all other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This role does not have any supervisory responsibilities.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Employee will work a standard of 40 hours a week; however, longer hours may be necessary at times.
• Working conditions are in an office environment with sitting or standing, computer data entry, answering phones.
• Conferences and events may take place in hotel and/or convention center settings and require longer hours of work on a constantly changing schedule, and the ability to complete the essential functions of this role in a noisy environment.
• The physical demands of this role increase in the time leading up to, during, and after conference/events. This includes extended periods of standing, walking, occasional bending, and stooping. Conferences may require the employee to position themselves to move, push and lift equipment or supplies weighing up to 40 pounds.
• Occasionally moves or lifts up to 30 pounds.
• Specific vision abilities required by this job include close vision and distance vision.
• Constantly operates a computer and other office productivity machinery.
• Positions self to perform essential functions of the job in an office setting on-site.
• Must be able to remain in a stationary position.
• Maintains and ensures the security of HACU-issued equipment, software, data, and supplies.
• Must be able to pass a criminal background check.

REASONABLE ACCOMMODATION

In accordance with the ADA and other applicable laws, reasonable accommodation will be made to enable a qualified individual with a disability to perform the essential functions of the job.

Relocation assistance is not available for this position.

EEO STATEMENT

The Hispanic Association of Colleges and Universities (HACU) believes that equal opportunity for all employees and applicants is important for the continuing success of our organization. As an equal opportunity employer, HACU is committed to a policy that provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and to make all employment decisions so as to further this principle of equal employment opportunity. HACU will not discriminate against any employee or applicant for employment because of race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and will take affirmative action to ensure that applicants are offered employment and employees are treated during employment without regard to these characteristics. If you are interested in applying for employment and need special assistance or accommodation to apply for a posted position, contact our Human Resources department via phone at 210-576-3216 or via email at jobs@hacu.net.

For HACU's full Equal Opportunity Policy Statement, click here.

ADA STATEMENT

The Hispanic Association of Colleges and Universities (HACU) is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA), the HACU will provide reasonable accommodation when requested by a qualified applicant or employee, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed during the application process, please email jobs@hacu.net. For more information regarding the Americans with Disabilities Act, click here.

Apply by March 18, 2024 or earlier. The posting may close before the apply-by date if we receive enough applicants.

PI239706416