Desktop Support Technician I (Hybrid - Phoenix, AZ) at Cable One Inc. in Phoenix, Arizona

Job Description:

Job Description:

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

The Desktop Support Technician I - SOX Access Requests role assists with reviewing, processing and managing customer access requests for Cable One applications.

What you will do to contribute to the company's success

Set forth below is a list of the essential duties and responsibilities (or "essential functions") of this position.

• Responds and supports Sarbanes-Oxley (SOX) access requests from internal customers


• Maintains access management systems of company in-scope applications which included granting/modifying/disabling access of these applications.


• Actively tracks, monitors, and routes user requests and questions through the Remedy ticketing system, responding to tasks and requests in a timely manner.


• Creates and maintains documentation regarding standard operating procedures (SOPs) and best practices.


• Processes onboarding/offboarding requests


• Provides evidence for audit requests


• Performs other Desktop and User support tasks as needed.

Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed. Whenever practicable and, in accordance with legal guidelines, reasonable accommodation(s) will be made to enable an otherwise qualified individual with a disability to perform the essential functions of the position.

Qualifications

• Active Directory experience


• Strong customer services skills.


• Ability to work independently as well as within a team.


• Strong attention-to-detail and organizational skills as all the work from this team is audited and any mistakes could be significant.


• Self-motivated


• Proficient computer skills in Windows Client OS.


• Familiarity/experience with SOX, PWC, audit, compliance preferred with an interest in a hybrid IT/Audit role.


• Process improvement experience (agile, scrum, LEAN, ITIL, green belt, etc)


• Powershell knowledge preferred.

Core Competencies

• 
  Committed: Values each and every customer, while working hard to keep their business and support our communities.


• 
  Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.


• 
  Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.


• 
  Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans - start when you start!


• Life insurance (self, spouse, children)


• Paid time off (vacation, holiday, and personal/sick days)


• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)


• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)


• Up to $75 a month towards cable and internet services


• $50 a month for cellphone allowance


• Annual community support to various organizations across the U.S.


• Associate recognition & awards programs


• Advancement opportunities


• Collaborative work environment


• Free Streaming Services with company (Sparklight)

We're an Award-Winning Organization!

• Forbes' "America's Best Midsized Employers" 2021-2023

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

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