Desktop Support Technician at Group O in Milan, Illinois

Job Description:

Position Title: Desktop Support Technician

Job Location: Milan, IL


Position Type: Full Time

Salary Range: $21.50 - $26.00 Hourly

Job Shift: 1st Shift

Job Category: Information Technology

Description:

Group O is looking for a Service Desk Technician to join our team. The Service Desk Technician is the initial point of contact for corporate IT users to obtain technical support. They install, assess, troubleshoot, maintain, and upgrade end-user computers as well as multifunction, printers, scan guns, and projectors. They are responsible for the installation and configuration of desktop operating systems and business applications using SCCM and other tools.

Primary Tasks:

• Respond to assigned service requests in a timely, professional manner
• Being courteous and helpful in finding a solution for end users
• Manage and document activities in a ticketing system
• Maintain hardware and software inventory in CMDB
• Setup end user hardware, operating systems, and business applications
• Troubleshoot Windows-based PC/Laptop devices as well as a very small number of Mac laptops
• Troubleshoot multifunction print/copy/scan printers as well as desktop printers, scan guns and projectors
• Must be able to lift up to 50+ Lbs.
• Must be able to bend, stoop, kneel, crouch, and crawl.

Qualifications:

Education:

• Associate degree in a technical field or equivalent work experience

Skills:

• Proficient with Microsoft Office applications, including Office 365
• Proficient in Microsoft Windows 10 and 11
• Excellent written and verbal communication skills
• Ability to work well independently and as part of a team
• Ability to multitask and prioritize in a dynamic environment
• Strong troubleshooting and analytical skills
• Excellent customer service skills

Experience:

• General IT knowledge in the areas outlined in Primary Tasks
• At least 2-5 years of technical experience OR relevant technical certification OR Technical degree

Desired Skills:

• 5 years experience in a Service Desk role
• HP Printer experience
• CompTIA A+ certification
• CompTIA Network+ certification
• CompTIA Security+ certification

Desired Traits:

• Empathy
• Active Listening
• Patience
• Follow-up
• Timely
• Responsible
• Enthusiastic

Group O is committed to providing equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, and sexual orientation. If you require accommodations to participate in the job application process, please contact recruiting@groupo.com, we will work with you to meet your needs. Information provided by applicants will be treated with the utmost confidentiality. We respect your privacy and will handle your application data in accordance with our privacy policy.

Grow With Group O

At Group O, it’s our employees who we value most. That’s why we provide a supportive environment where are employees are given every opportunity to excel. Group O offers a wide variety of careers with room for professional growth and advancement, and we are always looking for motivated individuals to join our team. At Group O, our employees’ health and well-being is equally as important as the work they perform. We back up that philosophy by providing a competitive benefits package that supports now and for their future.

In 1974, Bob Ontiveros saw an opportunity to live the American dream and build a company for himself and his family. 50 years later, the packaging company he originally founded out of the back of his station wagon - Group O is ranked by the United States Hispanic Chamber of Commerce as one of the top five Latino-owned businesses in the country. Group O has gained prestige for helping Fortune 500 companies like Samsung, Michelin, Caterpillar, and PepsiCo turn their most complex business challenges into centers of profitability and efficiency. Headquartered in Milan, IL, Group O employs over 1,200 employees.

Equal Employment Opportunity/M/F/disability/protected veteran status

PI239740798

Salary:

$21.00

Apply Now