Deposit Quality Assurance Specialist at Crescent Bank & Trust, Inc in Metairie, Louisiana

Job Description:

About the Position:

Responsible for reviewing new accounts, account changes and corresponding documentation, to ensures all accounts and customer relationships are in line with policy, bank procedures and regulatory requirements. To perform a variety of tasks to support deposit operations and branch functions. 

Duties and Responsibilities:

• Analyzes reports such as, Qualifile, stop payments, RCC holds, Debit Card
  orders, telephone transfers, maintenance and data entry performed on
  customer profile records and accounts for performance accuracy.


• Reviews new account packets for CIP policy adherence and exception tracking
  Maintains and updates exception tracking spreadsheet


• Reviews account documentation for accuracy and proper FCM indexing.


• Coordinates with Bankers to obtain missing required Profile/account data and
  required documentation to ensure all corrections are completed within tolerance
  of bank protocols.


• Responsible for monitoring changes to existing accounts


• Provides assistance on questions related to account openings and maintenance


• Able to support training initiatives and banker positions if necessary


• Monitors delinquent Safe Boxes and overdraft accounts and confirms letters are
  generated.


• Able to provides training for new platform personnel.


• Assist OAO and OLB customers via all channels.


• Provide documentation request timely in to management, auditors & examiners.


• Manage and respond to E-mail and telephone messages timely


• Ensure compliance with BSA regulations (securing customer information, proper
  handling of shred bins, keeping desktops and work area clear of customer PII)


• Assist with other department back-up duties as assigned by manager. 

About Crescent Bank:

Crescent Bank began in 1991 as a small New Orleans based community bank. Today, Crescent Bank has a presence nation-wide and is on a mission to leverage technology to provide auto lending and savings access to consumers who may not be served by other traditional banking products.

Crescent Bank prioritizes employee growth and advancement- both as employees and as individuals- through our core values and through the benefits we offer.

Our Core Values include: Be a Team Player, Continuously Improve, Do the Right Thing, Put the Customer First, & Take Ownership

We are proud to offer the following key benefits:

·         Workplace flexibility for eligible positions

·         All the insurance programs you’d expect- health, dental, vision, life, disability, + more

·         Multiple types of paid time off

·         Retirement program with company contribution

·         Paid parental Leave

·         Tuition Reimbursement

·         Payroll on Demand- access your pay when you need it most.

Additional Information:

• 3 – 5 years of Back Office Operations


• 3 – 5 years with Deposit Account services and processes


• 2 – 3 years of retail branch / customer facing experience


• 1 – 2 years of Call Center Experience


• Expert understanding of banking technology, and third-party software solutions


• Expert understanding of banking products, financial services, and regulations


• Proficient experience with Excel, Word, Outlook, Teams, and Adobe


• Excellent initiative and organizational skills


• Excellent written, verbal and phone etiquette communications skills 

Equal Opportunity Employer/Veterans/Disabled