Agile Coach at TriWest Healthcare Alliance in Phoenix, Arizona

Job Description:

We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TX, UT, VA/DC, *WA, WI & WY only)

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

The Agile Coach is a professional who drives cultural change by championing an agile mindset, and ensure the organization is adhering to industry best practices. The Agile Coach helps transition our existing work practices to a full embrace of agile methodology, guiding staff from the PMO and IT, along with Product Owners in how to stay on track with agile techniques, improving and fine-tuning their approach, to ensure the overall strategy is being met. The agile coach will play a key role in long-term strategy across the business, helping our teams deliver better products in a faster, more efficient manner.

Education & Experience

Required:

• Five or more years of experience as an agile coach and 3 years as a scrum master.
• Certified Scrum Master, CSM - Scrum Alliance
• BA/BS degree in Computer Science or related field or equivalent work experience.
• Experience in using scrum, Kanban, and scaled agile framework (SAFe).
• Experience in running agile projects of varying size and complexity.
• Track record of implementing agile techniques in different work cultures and environments.
• Strong understanding of SDLC (Software Development Life Cycle) and agile processes to predict the development teams' needs.
• Deep understanding of agile metrics to analyze and improve teams.
• Experience with JIRA, Confluence.
• Excellent leadership, coaching, and mentoring skills.
• Strong written, verbal, training, and interpersonal skills.

Preferred:

• Scaled Agile, SAFe Scrum Master Certification
• Advanced Certified Scrum Master, A-SM, Scrum Alliance
• Experience in coaching at large organizations or Fortune 500 companies in a scaled agile environment.

Key Responsibilities

• Contribute to the definition of the Agile Program Management office/function.
• Contribute to the definition and development of enterprise-wide agile practices, governance standards, processes and metrics.
• Communicate agile principles, scrum practices, and overall operating model across the organization.
• Coach senior managers in agile practices to ensure adoption of best practices from the top down.
• Lead agile workshops for developers, Scrum Masters, functional teams, Product Owners, and other stakeholders.
• Facilitate learning and development among staff through individual and team coaching.
• Maintain objectivity regarding issues and how to troubleshoot them by apply agile principles.
• Provide dedicated support to new agile teams until they are operating optimally.
• Foster a sense of ownership, accountability, and collaboration among team members.
• Facilitate agile ceremonies such as Backlog Refinement, Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives until Scrum Masters are ready to assume these responsibilities.

• Identify and remove obstacles that prevent teams from achieving their goals.
• Work with IT and Business teams, and stakeholders, to improve their agile practices.
• Champion the use of metrics and other objective measures by teams.
• Facilitate regular reporting, reviews, and audits of teams to identify growth in agile maturity.
• Encourage a culture of continuous improvement through experimentation and feedback.
• Perform other agile duties as assigned.

Competencies

Coaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback.

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Creativity / Innovation: Ability to develop unique and novel solutions to problems; View change as necessary.

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; Commitment to produce outcomes without direction and to find necessary resources.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues.

Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.

Technical Skills: Knowledge of the business strategic direction enabling definition and integration of scrum processes supporting the enterprise business functions; Knowledge and expertise in Agile methodologies and tools; Experience with product/solution/system processes; Knowledge of Microsoft software (Word, Excel, PowerPoint, Visio); Knowledge of Microsoft Project, Project Server, and SharePoint Services; Proficiency in JIRA and Confluence tools.

Working Conditions

Working Conditions:

• Works in a standard office environment, with limited travel
• Works non-regular hours as required

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

DoD Statement

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage


• Generous paid time off


• 401(k) Retirement Savings Plan (with matching)


• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance


• Tuition reimbursement


• Paid volunteer time

*Annual base salary for Colorado, Hawaii and Washington State residents: $122,000- 155,000 depending on experience*

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

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