Tyto Athene (Formerly Qbase LLC.) has an immediate opening for a Telecom Analyst to support a critical initiative to modernize our Federal Law Enforcement Customers legacy telephony systems to an enterprise-class VoIP and Unified Communications solution across all CONUS locations
Responsibilities:
Ability to Analyze and Audit invoice patterns.
Reviewing, analyzing and providing a summary report on service provider statements.
Liaise with Telecom service providers to provide status on service provider network outages and coordinate escalation of the same
Processing and tracking wireline MACD (Move Add Change Delete) order requests.
Communicating with clients, engineers, contracting personnel, and vendors to bridge gaps and resolve potential order delay issues.
Ability to read and decipher carrier invoices and customer service records.
Capturing key circuit and service attributes to update and maintain wireline inventory database.
Completing various order processing steps to move orders through Pending Processing, Ordered with Vendor, and following up until the carriers fulfill orders and coordinate and schedule installations.
Work with the carrier(s) to resolve identified billing disputes, manage and resolve disconnection notices.
Interact with customer and carrier(s) relating to invoice processing to resolve any items which prevent completion.
Ensure proper, timely and accurate invoice processing.
Other tasks as deemed necessary by the Program Manager or designated Government project lead.
Qualifications:
Telecom Customer service Background
Experience working with LECS
Experience with Ordering and Billing Services
Knowledge of wireline telecom circuits and services
Must be able to independently work on a project and have initiative to communicate internally and externally.
Proficient in Microsoft Excel
Proficient in Microsoft SharePoint
Detail-oriented with Strong Analytical skills
Excellent Verbal and Oral Communication Skills
Excellent organizational and time management skills
Prior experience as Billing Analyst
Self-starter and quick learner
Tech savvy
Problem solver with entrepreneurial attitude
Familiar with IPP invoicing (desired)
Education and Experience:
BS/BA or equivalent experience.
At least (3) years of Telecom Customer Service.
Must have at least (2) years of working in an environment with experience and knowledge of SharePoint Online and Office 365
Must be willing to work at customer site in Washington, DC location.