Stand Out For Good, Inc. is a rapidly growing women's fashion brand with 5 brands and 130+ locations in 40 states. It feels like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brand is built upon the founding principles of giving back and making a difference in the world.
Our Mission
"Stand Out. For Good". At Altar'd State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.
The Role
The Guest Engagement Specialist plays a pivotal role in shaping the reputation and success of Stand Out For Good, Inc. The Guest Engagement Specialist is responsible for providing world class guest service by responding promptly and empathetically to inquiries and efficiently resolving issues. A successful candidate will demonstrate the ability to be a team-player and build positive relationships with our guests, ultimately contributing to the overall mission of the company.
Primary Responsibilities
Promptly and professionally respond to guests needs via multi-line phone system, email, chat and SMS
Simultaneously utilize multiple computer screens and programs to quickly research and resolve problems
Address customer inquiries while striving for first-contact resolution whenever possible
Carefully analyze and evaluate situations in order to offer appropriate solutions
Escalate complex issues to higher levels of support or management when necessary
Develop and sustain a working knowledge of each brand's merchandise offering
Assist guests with placing orders, tracking shipments, processing returns, and handling billing inquiries
Maintain detailed records of guest interactions, feedback, and resolutions, to be used for future reference
Ensure compliance with company policies and procedures when handling personal information of the guest
Required Qualifications
High School diploma
Outstanding written and verbal communication skills
Ability to manage multiple and/or conflicting responsibilities
Excellent computer skills with working knowledge of Google Workspace
Effective organizational and interpersonal skills required
World class guest service skills
Excellent problem solving abilities
Analytical and detail oriented
Self-motivated with the ability to work in a fast paced, ever-evolving environment
Understands the Stand Out For Good culture, and ensures compliance with all values, practices, and operational standards
Flexibility to work varied shifts, including nights and weekends
Must be able to sit at a desk for extended periods of time
Must be able to lift up to 15lbs
Preferred Qualifications
Associate or Bachelor degree preferred
Minimum of 6 months customer service or call center experience preferred
Retail or hospitality experience preferred
Benefits, Schedule & Compensation
Part-time
Compensation is $20 per hour
4 hours paid volunteer time off per month
Generous associate discount
Schedule may vary between the following days: Monday-Friday (late shift), Sunday-Thursday, or Tuesday-Saturday