Our client is one of the nation's leading manufacturing companies, based in the Milwaukee area. This employer is currently interviewing qualified candidates for a key position on the customer service team.
The Customer Care Representative will respond to lower-level inquiries via phone and email. This may include escalating requests and concerns to department managers or team leads as appropriate. This person will enter customer information into the database, maintain accurate contact lists and create filing systems for various reports. It is essential that this person ensures customers receive a timely and quality response to their inquiry.
Responsibilities:
customer information into the databases.
questions and facilitating closure to low level customer concerns/dealer matters.
and interaction with all levels of internal stakeholders using a professional concerned demeanor.
incoming calls, leveraging systems, and internal and external stakeholders questions.
the seasonal increase in call volume.
the contact lists and filing system.
or reconciling various reports, and providing information by answering questions/requests.
The Customer Service Center (CSC) operates during evenings and weekends. Successful candidates should be ready and capable of working a flexible schedule, which includes both evening shifts and Saturdays.
Qualifications:
High School or equivalent experience.
Two or more years of customer service experience in a call center environment.
Strong interpersonal, verbal, and written communication skills.
The ability to work a flexible schedule, including evenings and Saturdays.