Director of Field Services at Frank I. Rounds Company in Randolph, Massachusetts

Posted in Other 13 days ago.

Type: full-time





Job Description:

Founded in 1936, The Frank I. Rounds Company is a well-established solutions-based sales and service provider to the commercial/industrial energy markets. We specialize in thermal energy systems and efficiency improvements, offering a broad array of services and equipment. We have been a manufacturer's representative of top-rated systems and products for 87 years! Over those years we have been through several periods of development and growth. We are excited to invite you to explore this opportunity. Join us as we take the next step of growth here at FIRCo!

ACCOUNTABILITIES:

Assertive leadership and precise decision making

Deliver solid customer care and drive the Service Team to do the same

Manage, mentor, and motivate a 25+ person team

Manage and grow existing field services group

Lead the team in recognizing and embracing effective project execution

Grow profitability and market share through operations improvement & development

Lead and participate in the full life cycle of projects, including but not limited to in-person client meetings, relationship building

Ensure Service Team members are on track and understand current company goals and initiatives

Maintain accurate customer/job information in company systems/software

Proactively assess customer and industry trends to identify opportunities to innovate and introduce next level solutions

Qualifications:

Minimum 10 years of experience in related field leadership

Strong, assertive leadership and data driven decision making

Experience in mechanical industry preferred

Valid Driver's License required

High energy level and strong business ethics required

Excellent communication, organizational, and problem-solving skills

General computer skills
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